Forum Discussion
Recognizing new address
My family built new homes about 6 months ago and all postal services recognize our address, but t-mobile system does not. I can see that t-mobile services house on our street and in our neighborhood....
Are you trying to activate a cell phone account or sign up for the Home Internet service? Can you explain a little more about where you are entering your address that T-Mobile is not recognizing it? I know that we have our Home Internet Eligibility Checker that can show if there is availability in your area. If you there are no available spaces, there may be an error about your address. T-Mobile's billing system uses UPS to verify addresses, so if they have the new addresses registered, then it should show up in our systems unless it is a PO box.
