Forum Discussion
T-Mobile doesn't seem to care about existing customers
I have had T-Mobile for cell service and home internet for almost a year and have been very happy with them to the point of bragging about them to other people. On Tuesday March 7th I was experienci...
I'm somewhat doubtful on the outage now repositioning of a tower excuse that you were given. TMobile has often told me to look into another carrier if/when I do complain about coverage in some areas. TMobile 'advanced technical support' teams will admit to NOT having direct access to tower locations, or engineering, and rely on email to contact. This, and the 1 day turnaround of changing responses from outage to repositioning makes me suspect. If their media and chat don't respond, escalate through BBB. A US representative will call you, and in the end, may also tell you to port, but you're more likely to get a valid response vs. shoot from the hip
