T-mobile needs to fix the data issue with Canada

Does your plan have "mobile without borders"?  Do you have a billed roaming data block?  Roaming reduction block?  Been outside of the us with a us number for more than two months?

Used up your fair use limit of 5GB for Canada roaming in one billing cycle?  These are all questions I would ask my care rep.  

Have you ever needed a data pass?  

syaoran wrote:

Bejo16 wrote:

They're definitely having some sort of issue. My husband's data hasn't worked for over 2 months. He's in Toronto.  We have went through all their troubleshooting things via phone call. Calling and texting works fine. Data roaming is on. Nothing has changed just that the data stopped working. 

Last time I was in Toronto, was most of October.  Columbus Day is Canadian Thanksgiving.  I had no issues the whole time I was there.  5G though, isn't included in roaming, so you won't get 5G in Canada, even where available. 

Ooooohhh good point.n def want to make sure any 5g device switches to LTE in voice/data or data options in settings.

That's the thing though.  Usually T-Mobile issues affect everyone or a specific region of customers.  This isn't the case here, making me think it is either something with the devices of those roaming or their accounts are not provisioned to roam. 

Are any of you using devices not purchased from T-Mobile? 

My device is not from T-Mobile 

TLOPablo wrote:

syaoran wrote:

That's the thing though.  Usually T-Mobile issues affect everyone or a specific region of customers.  This isn't the case here, making me think it is either something with the devices of those roaming or their accounts are not provisioned to roam. 

Are any of you using devices not purchased from T-Mobile? 

This is definitely a bot or from a commenting farm. Sad

What's sad, is calling someone a bot being from a commenting farm because you aren't interested in troubleshooting the issue and just want to blame T-Mobile.  

You may end up with what runs like a 2G connection on an old(er) T-Mobile essentials plan.

https://www.t-mobile.com/support/coverage/mobile-without-borders

• Essentials y Business Unlimited Select (no tienen asignación de datos de alta velocidad pero ofrecen datos ilimitados a velocidades 2G (128 kbps))

Eriksven wrote:

I'm in Vancouver visiting from Seattle. I am connected to Bell with full bars and nothing works. Very odd. Very annoying. 

Do you have roaming enabled?  Does your plan allow you to roam internationally?  Is your device compatible with the bands Bell/Telus use for voice and data?  Bell/Telus are also moving towards devices needing to support VoLTE to have calling on their network at some point in 2023.

Also currently in Vancouver. Visiting from Los Angeles. Latest model iphone. Fully updated. Roaming on. My plan allows. I have perfect service in Europe. I have full bars and LTE at the moment and it took me 10 minutes to load this page and type this msg. It is atrocious. There is an issue that someone needs to figure out. For what it's worth it's not just T Mobile. My girlfriend who is with me is with AT&T and is having the same issue. Everything is so slow and sluggish. 

mzaharinov wrote:

Also currently in Vancouver. Visiting from Los Angeles. Latest model iphone. Fully updated. Roaming on. My plan allows. I have perfect service in Europe. I have full bars and LTE at the moment and it took me 10 minutes to load this page and type this msg. It is atrocious. There is an issue that someone needs to figure out. For what it's worth it's not just T Mobile. My girlfriend who is with me is with AT&T and is having the same issue. Everything is so slow and sluggish. 

That sounds typical of Canadian carrier data speeds.  It will vary by region but still.  Data speeds in Canada don't come close to the what US carriers and other carriers around the world offer and deliver.

Canadian carriers have the same bands/frequencies that the US does - for the most part.

I had +200Mbps in NB/NS and ~75Mbps in PEI.  Similarly, in NE Ontario, +200Mbps on Bell and ~120Mbps on Rogers.

What T-Mobile plan are you on ?

I know that since I’m on an old plan, I get 5GB of high speed … and used it in a week while up there.