t mobile now

Sprint was truly a good company until T-mobile took over. Now service has gone down drastically and prices have gone up on everything, especially new devices.  This merger was supposed to help instead is only helped T-mobiles pockets. 

so for the time being switch your phone to 4G LTE instead of 5G and see if your speeds improve..

So much going for T Mobile but service has gone down the tubes the last couple years and now it is completely worthless and unusable. Everywhere I go I get full strength LTE with zero service. Have to reboot the phone constantly.

I called many many times for support over two years with nothing actually done. They say engineering says it is a known problem. Zero follow up. Problem persist with towers alarming for many reasons, FOR YEARS.

T Mobile is one of the worst managed companies in the world. Network and device configurations are complete garbage. No employee and no engineer at T Mobile is empowered to actually fix or solve any problem. Managers all the way up to the CEO and Board must be shopping for yatchs. This company cannot do wireless provider 101. What are they doing as a company? Why do they exist? All of management should be fired.

When we went to Switzerland it was great to have free data included. I was in the top of mountains or riding in a highspeed train over 200 MPH through tunnels and on mobile hotspot working remote desktop to a machine in the USA and I had zero drops, jitter free. The key here is T-mobile didn't provide this service they just paid the peering bill with the European company.

Here in the USA in a city of 2 or 3 million and full strength radio signal, I get NO service. My brand new iPhone will be offline, not receiving texts or calls and I have no idea. I drive 1 mile, have to reboot phone, even in places and times of low traffic.

Going to Verizon (ATT was pretty bad and poor value) is the only company actually providing service. Going to share an account with family so price will be cheaper than T - Mobile.

Good riddance, T-Mobile. You suck.

fireguy_6364 wrote:

RobB wrote:

My coverage wasn't bad in Canton, OH. That is as long as I wasn't in a building(including my house!). I just moved to Hubert, NC and it barely works at all now. I guess thinking TMobile might get better after the Sprint merger is kinda like thinking Sears would improve from merging with Kmart!

They should be called T-maybe. Cause that's all the more guarantee you'll get that your service will work ..

 

TMO doesnt get to just up and hit a switch and the Sprint towers can now push TMO signals..they have to change out all the equipment etc..meaning each Sprint tower they must now convert..gonna take a bit of time to do this...seeing as how it took a couple years to convert Sprints towers to LTE im going to go out on a limb and say its going to take roughly the same amount of time to do it yet again across the nation..

So then TMO doesn't get to talk about how great the 5G is when their current customers can't even access it themselves. T-mobile doesn't get to advertise that "We have merged" like it's the same thing. A Sprint customer's experience is different than a T-mobile experience. They don't work the same. I hate the fact that no one That works for the company wants to acknowledge that there is a problem. Every single time a new training comes out there just fed some BS without acknowledging "hey we're having an issue with the merger.". The merger brought about problems for both employees and customers in different ways and in some ways alike. Tmobile employees are kept in the dark and told "TnX EvEry CuStOmEr BeCaUsE iT's BeInG tRaCkEd". I've never had such disdain for a company as I do now. 

Skyler96 wrote:

Ever since the merger with sprint, t mobile has been absolute trash. Even after the new sim card its crap. Who ever thought it was a good idea to merge with sprint needs to get fired. Worst thing that has happened. And my job is dependant on having mobile data and if t mobile cant have their shit together then im gonna have to switch.

This is f**** ridiculous. This T-Mobile went to s*** ever since the old CEO left the company. That guy knew what he was doing. I been a customer for years and on an old plan and at this point I rather pay twice the amount I pay  now and have good service than no service like I do now. Im sorry T-Mobile but you guys need to get your s*** together. I speak for the Woodland and Sacramento California  area.

This is getting rediculous, I switched from verizon years ago because of shady service, t mobile used to be the best price and coverage, I'm in indiana and its  non existent in places. Downtown indy is complete shit for service, I cannot complete a call without it dropping, cell service always going out. And its not my phone, everyone I know with t mobile in indy has the same complaints. What are you doing t mobile? Get it together or you will lose everyone to another company like verizon. I'm switching asap. 

Skyler96 wrote:

Ever since the merger with sprint, t mobile has been absolute trash. Even after the new sim card its crap. Who ever thought it was a good idea to merge with sprint needs to get fired. Worst thing that has happened. And my job is dependant on having mobile data and if t mobile cant have their shit together then im gonna have to switch.

My family has experienced the same issues. Trouble is that we will lose our equipment credits if we cut and run. 

I also made the switch from Verizon and I also feel it was stupidest thing I have ever done.

These guys are small potatoes, there coverage isn't even in the same ball park as att or vz

always disconnects from service daily, low data speeds maybe 2mg down that's twenty year old technology called 2g

don't get me started on customer service one day I called and herd roosters in the background lol ok covid i understand but they have pulled off the greatest scam of all (they never ever actually help you) but they love you and want so much to help you with every little problem or concern but they never do.

just waiting it out till one of them will buy me out of or phones are they are paid off

Androidfanboy wrote:

I live near Dayton Ohio. I've been a customer for over 6 years. I have the s21 ultra and before that I had the one+ 6t. Anywhere I normally go I have full bars of 5g service. The issue is I have speeds of 1 bar of 2g. I used to brag about how tmobile was such a steal. Now if you try and use your phone during the day it's impossible. It just loads until the site times out. They have way more customers than what their towers can handle. 

If you have a S21 (or any Samsung), disable n71 5g.  You'll probably pick up n41,  and your performance issues will go away

I finally gave up.  It's been since November of 2020, networks speeds have dropped precipitously.  I have been with TMO since 2012, and LTE turned on just after I joined.  We had 40-80mbps at home and most places consistently. It was great, we were happy.

Fast forward to this year, and with LTE we barely get 1mbps.  Many times, can't even get a page to load or a speed test to run.  Have had to turn off LTE to get data working.  Messaging has been spotty.  Calls have been reverting to 3G since VOLTE hasn't been working.  I lost count of the number of trouble tickets filed.  Nothing has been fixed. 

This week was the last straw.  Power went out in the middle of a teams meeting at home (where we always got 40mbps+ before on LTE).  Couldn't even load a webpage on LTE, even with full signal.  Had to go outside to get 3G reception to hop back on the call.

I'll try back in a year once merger issues have been cleared up.  I really wanted to stay with TMO, but Verizon offered us a year for free and an LTE network that wasn't oversubscribed.