Forum Discussion
Texting issues when connected to WiFi
I've been having an issue for about a week now where as soon as my phone connects to Wifi, I begin having issues sending and receiving text messages. I've been having the same issue as well as my Girlfriend, her Mom, and her Daughter all having the exact same issues when on WiFi. This includes 4 different phones, 3 different Samsung models and an iPhone. All T-Mobile devices. This issue seems to only be with text messaging. No issues with calls or any type of Data or internet related App. Just sending and receiving text messages.
I called support last week because I was certain this was a known issue for many people, but was told it was not. I went through all the trouble shooting steps with the team and nothing they could do seemed to fix the issue. I cleared my cache, checked my data to ensure it was all setup correctly, I'm even now using a brand new Note 9 and still having the same issues. When I called originally I was using my s7 Edge.
I've taken a few photos where you can see the change.
When you're not on WiFi you can see the 4gLTE symbol next to the service indicator and it seems to work fine.
https://postimg.cc/image/xsv6evu2v/
As soon as I connect to WiFi, that 4gLTE symbol goes away. I'm pretty sure it never did this before.
https://postimg.cc/image/r2ep5gemv/
Then when sending I get these errors..
https://postimg.cc/image/nisrfmwhj/
On top of the issue with sending failures, sometimes after taking minutes to send, the person who is receiving the message will get up to 4 copies of the same message. I will also receive up to 4 copies of a message when getting texts. So it's an issue with incoming and outgoing.
This seems to be something that change with an update/service. Not the device or anything. When I got my note 9, the 1st thing it had me do was connect to WiFi and I immediately noticed this same issue (no 4gLTE symbol) before installing a single APP or anything.
I'd like to point out, this is not always an issue. Most time it works pretty well, however it's a daily occurrence for the last week. Happens while I have full cell and 500MB+ WiFi service.
Please advise how this is to be resolved.
Gracias,
Matthew
If the messages are only failing when the phone is using the Wi-Fi calling, this is going to be something that we will need to open an engineering support ticket for. Please gather a few examples/date/time/numbers of the failures and contáctanos so our tech care folks can get a ticket opened up for you.
Hey folks! I see some people are still trickling into this thread that are having similar/same issues. For this specific issue, it is 100% network related and we will need to speak with you over the phone to gather specific examples of these failures so that our engineering teams can further investigate.
Por favor call us when you have a moment so we can get this info from you securely.
I've been on T-Mobile for a year, haven't changed phones,, haven't moved nothing has changed. This started happening with me a week ago. After turning off my wifi, my texts started sending and receiving immediately but what a pain to have to turn wifi off every time I want to text.
Same here, various WiFi (so not router or internet company) and various phones. Been going on for at least 3 years.
That is turned on by default.
Don't hate the phone, hate the servicer.
Mine has been this way since I've had service through T-Mobile.
I don't think it's account specific when it seems to be an issue for a lot of people. If it is account specific they need to have wifi texting enabled on all accounts when signing up and to current accounts.
I've always had this problem on T-Mobile networks. I have very bad reception at work, and I'm able to receive calls just fine on their free Wifi. When trying to send/receive text messages, I get network error messages. I thought it was just me. This problem only seems to occur while I'm at work. Though to be fair I have the smart setting enabled that when I'm at work to turn on Wifi and when at home to turn on data. I find the data has a better reception and is a lot more reliable.
Question to tmobile - i saw the comment saying this was account specific, but have you found any common cause? Texting over wifi was working fine in my office until a few weeks ago. Now it frequently shows 'sending' before it fails. I have to try a couple of times to get the messages to go through. My phone is a galaxy s7 that I have had for 3 years and it was purchased from tmobile. The cell service is my office is unreliable so I depend on wifi for calling and texting.
My husband and I are having the same exact issues the wifi takes forever to send or I get a failed to send message all started after the last update. Also the cursor likes to jump to the beginning of the message mid text. Super annoying and inconvenient. Please fix this tmobile.
Lori
