Forum Discussion
Texting issues when connected to WiFi
I've been having an issue for about a week now where as soon as my phone connects to Wifi, I begin having issues sending and receiving text messages. I've been having the same issue as well as my Girlfriend, her Mom, and her Daughter all having the exact same issues when on WiFi. This includes 4 different phones, 3 different Samsung models and an iPhone. All T-Mobile devices. This issue seems to only be with text messaging. No issues with calls or any type of Data or internet related App. Just sending and receiving text messages.
I called support last week because I was certain this was a known issue for many people, but was told it was not. I went through all the trouble shooting steps with the team and nothing they could do seemed to fix the issue. I cleared my cache, checked my data to ensure it was all setup correctly, I'm even now using a brand new Note 9 and still having the same issues. When I called originally I was using my s7 Edge.
I've taken a few photos where you can see the change.
When you're not on WiFi you can see the 4gLTE symbol next to the service indicator and it seems to work fine.
https://postimg.cc/image/xsv6evu2v/
As soon as I connect to WiFi, that 4gLTE symbol goes away. I'm pretty sure it never did this before.
https://postimg.cc/image/r2ep5gemv/
Then when sending I get these errors..
https://postimg.cc/image/nisrfmwhj/
On top of the issue with sending failures, sometimes after taking minutes to send, the person who is receiving the message will get up to 4 copies of the same message. I will also receive up to 4 copies of a message when getting texts. So it's an issue with incoming and outgoing.
This seems to be something that change with an update/service. Not the device or anything. When I got my note 9, the 1st thing it had me do was connect to WiFi and I immediately noticed this same issue (no 4gLTE symbol) before installing a single APP or anything.
I'd like to point out, this is not always an issue. Most time it works pretty well, however it's a daily occurrence for the last week. Happens while I have full cell and 500MB+ WiFi service.
Please advise how this is to be resolved.
Gracias,
Matthew
If the messages are only failing when the phone is using the Wi-Fi calling, this is going to be something that we will need to open an engineering support ticket for. Please gather a few examples/date/time/numbers of the failures and contáctanos so our tech care folks can get a ticket opened up for you.
I've been having the same problem for about 3 weeks. (As well as poor call quality. My call quality has been good for years)
Tech support said it may be my old SIM card. They sent me a new one but texting on Wifi is still not working. My wife's phone can text over wifi.
I'm having the issue as well. Tech said account was set up correctly.
I also developed the same issue recently. I recently purchased an unlocked Pixel 6 and transferred my SIM card between devices. I live in an area with no cell coverage and every time someone attempts to send me an MMS message, I cannot download the message until I either restart my phone (only works sometimes) or drive to an area with cell coverage.
Also have this issue. Need to get off wifi and get into cell coverage for texts to work. Tried creating a new APN with prescribed settings, tried most of the content from this thread. No success as of yet. Pixel 4.
My wife and I are experiencing the same problem. We can recibir SMS messages, but when we try to send SMS messages it fails.
We live in an area with spotty cell coverage, so we rely on WIFI calling (which works fine for voice).
My wifi at home is a Deco M9 Mesh network running 2.4 and 5 GHz. My phone is a Galaxy S21+ and my wife has the S21.
I would say that this issue has not been resolved!
Problem still not solved. I was a happy Sprint customer of over 15 years, got the T-mobile sim card and been unhappy ever since. This needs to get fixed ! People if your thinking about T-mobile DONT DO IT. I will be looking to change providers shortly. I have 3 phones in my family 2 x s20g5's and I-phone 12 plus. All 3 have issues and do not like the t-mo network. :( cold hard truth, and customer service force me to give this company a "0" on the 10 scale !
My partner and I ported our phones from Verizon in November. We both purchased new devices when we ported over- iPhone for me, android for him. We never had any issues with our old service and our old phones. Since porting, neither one of us has consistently received text messages. We've called and had trouble tickets opened and no one has called us back. The only troubleshooting attempted was to just never have WiFi on on our phones (seriously?). T-Mobile, we've been your customers for 6 weeks- your service problems have apparently been going on for years and your support is nonexistent!
We're have the same issue
If anyone has enabled power/battery saver, the app/setting often saves battery by disconnecting from wifi while it's not in use. This can cause a problem if you send a text message before it can reconnect. I always set the battery saver and then choose to NO disconnect from wifi (i.e. Custom setting), thereby, solving the problem I once had. 😉
So I'm having the same issue but it definitely only started once my phone, (not iCloud), storage became nearly full. Memory is just about used up and now my texts won't send on WiFi as well as browsers are slow and not loading/ all apps crashing… Ive has to delete and offload all apps…I def need an upgrade With more storage than 64.
