Time consuming nightmare

This is absolutely false advertisement. Verizon is always consistent with the monthly payment bills at a low rate of $30/month even better there's never a dropped call! I've never had to spend such an extreme amount of hours on the phone with a provider, having been transferred multiple times never having received a resolution. Every time I call it's taking hours away from my toddler, 98% of my calls have been dropped over this past year and a half. They never applied the government assistance discount to the extremely high and inconsistent monthly bills. 

Every call has led to a factory reset and troubleshooting even after telling the CS member that I had done both every time I called! They also check the towers in my area every time I've called, again without resolution, stating that all the local towers are good.