Forum Discussion
Unable to access YouTube, IG, NetFlix on mobile data
Just got my son a new Samsung S22 as we thought his old phone was the issue as he's unable to access YouTube, Netflix, Instagram, etc. while on mobile network. It works fine when we are on Wifi. Also, data is working as we are able to search via google and also ran a speed test which shows up fine. The T-Mobile support person assisting us while I was on a call with them over an hour could not figure it out either and said he was going to escalate the issue. Still have not heard anything. Any thoughts on what can be driving this?
Same problem here. YouTube, Netflix etc works fine when connected to wifi but, not when out and about. My daughter's and my brother's, both T-Mobile, phones, while standing right next to me work fine just not mine. The CRSs at the T-Mobile store told me my phone was too old and needed to be replaced. It was an S10+. So, I purchased a new S22 Ultra and same problem once I got away from the T-Mobile store. I've been back 4 times and they can't figure it out. I just spent another $1,000.00 plus and I am still having the same problem.
