Forum Discussion
Updated Network Software
I contacted T-Force for an order issue and at the end of the chat the representative stated that they had "refreshed and updated the network software on their end." Does this actually mean anything ...
Much of this is true. A 'refresh' at best performs a reload of your connection (i.e. disconnect + force new/reconnect). I spoke with reps yesterday who effectively did/said the same thing. While there may be a 'software' refresh, they're effectively doing the following:
1. Disconnect/reconnect (remote refresh)
2. Force local connection clear/rebuild (network reset)
3. Force device restart (reboot) which will kill any process (have had this once or twice fix an issue.
4. Eject reinsert SIM (typically doesn't do anything, but will force your device to be disconnected and reconnected (reread from SIM)
In my cases, typical issue is 'No Service' in a specific area. Network cycling helps when your device is stuck on roaming or an emergency SoS at times. Most tech's aren't to ... 'technical', but can solve standard issues through a runbook, which is followed religiously. Ask what RSRP or SIN value you should expect, and its like you're talking in Latin.
In my experience with Tmobile and other large service providers is that "software" or "system" upgrades is a boiler plate explanation no matter what the true issue was. Think about it, what specific piece of information did you get from that response?
