Forum Discussion
velvet 5g
Any one else having major connection issues with this device. Literally have to restart it each time it switches from wifi to data. Tower hand offs failing, 5g network issues or is it the device? Upon trouble shooting the phone with a T-mobile Rep. the issue still remains. At this point I'm thinking I just want a different phone. Always loved my LG phones loyal since the optimus. now though not so sure.
I had the LG Velvet for a while. It was a 🙂 ce device, however, it had a flaw for some Northern states… no 5g SA, only 5g NSA, meaning it had to connect to a B2/B4 LTE site to be able to use 5g.
I was able to have TMobile exchange it for a OnePlus 8, which is a decent (very fast and bright) device, but has a Bluetooth bug with my SUV 😩. Sadly, LG has left the mobile industry.
Alas. I had no data service with my first velvet after only two months. I tried all the tricks mentioned, and talked to some verry knowledgeable T-Mobile tech guys on the phone, who could get it working again for a while. Then, death again. So I went to the T-Mobile store where basically they said 'it's dead, Jim, and replaced it with a shiny new unit. Which worked about three weeks. I like the Velvet for everything except pone calls, and I keep probably vainly hoping LG will issue some sort of firmware update to save the day, but I bought a cheap Samsung A12 for phone calls and keep the velvet for video editing.
did you try switching the network mode from 5G to 4G instead to see if it starts handing it off better? if it does then its an issue with how your phone is either picking up the 5G or distance from the closest tower that is pushing 5G.
