velvet 5g

dave-az wrote:

Once the update G900TM14K was installed the phone is basically a brick.  It will bounce off the network and not maintain a consistent connection.  I have now been through a factory reset, 30 customer service agents, and 3 phones.  They all keep just trying to sell me on an upgrade and not fixing the issue with the software that they pushed to my phone.  This is getting a little ridiculous and I wish i could start charging them for my time and frustration!!!!

I didn't open my device till this dec and now seeing the exact same issue which you referred. It's just ridiculous honestly the way it's going on ....almost burnt 25+ hrs on 8 diff reps with no luck. Even got fwd to LG support where their tech said all they can offer is a repair for which I need to pay as it's 2021 model which isn't under warranty anymore. I'm just baffled the way tmo is handling this, until I stumbled on this thread I was thinking it's just luck but now I realized it's widespread known issue which they are just ignoring. I'm currently stuck with this junk and they can't seem to help 😞😞😞. I'm almost done with TMO ....it's shame they are losing business! 

This LG Velvet has been an issue with me form day one. Being charged every month, still paying. All they do when out of their scope. All they want to do is refer to LG. Horrible issue with Carrier Hub issue, Which is a TMobile / Sprint issue. Other companies do not use it for a Reason. Although they say it is LG and they don't make the phone, they make the promises to their customers. They say they put customers 1st yeah maybe 6 years ago. I wish they would just take ownership of this phone and swap or credit people. Not Swap for another Velvet either. 

My phone has been in the desk for months. Maybe a year.

I am currently expirencing the same issues and its been 4 whole months without a phone. I would have just given up by now but i have 2 additional lines and phones family uses that arent having any issues whats so ever. But as for this LG Velvet Foget it...useless and i'm literally about to pull my hair out! Did you happen to find any resolution. T-Mobile told my friend they no longer sell or deal with any LG phones? Thanx for the NOTICE T-Mobile? They refused to  even touch phone and reset it to factory settings or whatever. Frustrated..PLEASE SEND ANY INFO you know or have learned. Thank YOU!!

HELP!!

Clic03 wrote:

Another 2hour call with Techs tonight.  I cannot receive or make calls when not on wifi calling?  TMobile engineers cannot fix my LG Velvet. They will ask LG engineers to investigate. In the meantime my phone does not work properly. If wifi is unavailable almost nothing works!  No 5G when away from wifi! This is totally unfair when I am still paying T-mobile.  What am I to do? I need apps to work when I travel!!!!

im on my last nerve with t-mobile about this phone. im going back to the store today   I will probably have too buy a new phone  different of course   and still have too pay for this piece of crap.  its useless. I have to restart it every hour or I miss calls   cant make them & no texts either. one top of not being able to use the phone if I step outside my house

Another 2hour call with Techs tonight.  I cannot receive or make calls when not on wifi calling?  TMobile engineers cannot fix my LG Velvet. They will ask LG engineers to investigate. In the meantime my phone does not work properly. If wifi is unavailable almost nothing works!  No 5G when away from wifi! This is totally unfair when I am still paying T-mobile.  What am I to do? I need apps to work when I travel!!!!

Same here, on my second replacement LG VELVET? Custome service and network engineers keep bouncing me back and forth but the issues of no 5G network access and no incoming or outgoing calls can be made while away from a internet connection! Still making payments to T-Mobile on this phone! Loved my previous LG products but this is my last one for sure. 😔

I have been having the same issue since the beggining of october and they can't offer me a right answer or help.  What am i suposed to do with 2 phones that are the same model still on a lease contract. No data it keeps searching it goes only to 2g or g or no network at all. Desperate here

I was able to get my LG Velvet exchanged (after 2 months) for a One Plus 8.  I did this, as I used the device in northern MI , where there is a lot of 5g SA , but little 5g NSA due to lack of AWS/PCS in some counties. LG and Tmobile had difficulty on coming clean on 5ag NSA only.

Once the update G900TM14K was installed the phone is basically a brick.  It will bounce off the network and not maintain a consistent connection.  I have now been through a factory reset, 30 customer service agents, and 3 phones.  They all keep just trying to sell me on an upgrade and not fixing the issue with the software that they pushed to my phone.  This is getting a little ridiculous and I wish i could start charging them for my time and frustration!!!!