VPN issues

Just to add my (frustrating) experience with the breathtakingly bad service from TMobile. 

When I first got this device several months ago, I was unable to use my VPN (GlobalProtect) due to the tunneling protocol incompatibility.  I made several tech calls which didn't seem to go anywhere, but for some reason it started working so I assumed they did a firmware patch.

Over the last several months, it worked (slowly) with the VPN, but I would routinely have to restart the modem to get it to work.

This week it completely broke.  I looked through this thread and ultimately made a tech call on Monday.  After a lengthy call, I ended up being told the same thing that FlyingDog was told: 178 doesn't work so they were going to do a firmware rollback.  I was told they were submitting a ticket and someone would get back to me by Thursday.

Thursday came and went with no word and no rollback, so this morning I called back.  I ended up being on the line for 1.5 hours where I was told there was no record of the ticket to rollback and then told that firmware is something that can't be rolled back (which is incorrect).  I ultimately ended asking to talk to a supervisor.  Their message was that they don't have control and only know what they are told.  She did end up submitting a ticket (I have a ticket number this time) for an engineering escalation, which I assume will mean just getting the firmware rolled back.

At this point, I am also leaning toward switching over to Starlink since TMobile really is showing poor technical development and associated support.  The fact that they'd be willing to make firmware changes that completely cripple VPN usage and have technical support that can't give you consistent answers is troubling to say the least.

It's really too bad because other than this VPN issue the device has been working really well.  I often get download speeds near 100 Mbps and uploads around 40.