VPN issues

Looks like nobody here has been able to resolve this issue. Has anyone's IT department been able to get this thing working?

I have the same issue with following configuration:

• Gateway Nok 5g21 Grey
• VPN Client: GlobalProtect by Palo Alto

My VPN is able to connect but connection to any work related resources (websites, servers, etc) fail. While on VPN, things that do work though: I do get a decent speed using googles speed test, non-work websites, Microsoft teams.

Same VPN works perfect on cellular hotspot using T-mobile’s network.

If this doesn’t get resolved, I might cancel t-mobile home internet.

Soules75 wrote:

msyed wrote:

Looks like nobody here has been able to resolve this issue. Has anyone's IT department been able to get this thing working?

I have the same issue with following configuration:

• Gateway Nok 5g21 Grey
• VPN Client: GlobalProtect by Palo Alto

My VPN is able to connect but connection to any work related resources (websites, servers, etc) fail. While on VPN, things that do work though: I do get a decent speed using googles speed test, non-work websites, Microsoft teams.

Same VPN works perfect on cellular hotspot using T-mobile’s network.

If this doesn’t get resolved, I might cancel t-mobile home internet.

 

 

I'm about to make your day. You ready? There's a solution! Check out this reddit post: https://www.reddit.com/r/tmobileisp/comments/lw75ul/0168_firmware_update_has_fixed_my_cisco/

This solution worked for me with GlobalProtect and has been working perfectly since. You're welcome! :)

I already have the gateway firmware version 1.2003.03.0168. So for the latest firmware, GlobalProtect isn't working.  I will try to reset it and see if that helps. Thanks for the link.

Also, like everyone shared I got the same email from T-mobile support suggesting reconfiguring VPN client (ipv4 and ipv6 double stacked configuration).

I got my tmobile home internet yesterday and it is already on firmware version 1.2003.03.0168. My VPN is Global Protect. I can login and connect to VPN, but not able to access my company’s websites, servers, databases, etc. 

After calling technical support, he was able to resolve my issue. He had to reset my internet connection and made couple changes, maybe config changes. After his changes, I was able to get much better speed (60 to 70 mb vs. 30 to 40 mb before). Most importantly, I was able to connect to my company's websites, servers, and databases. 

He explained that VPN makes the internet connection so slow that it just bogs down the internet connection where you just can't connect to anything. By increasing the internet connection speed, VPN can work much better.

Now my problem is resolved and I get to keep Tmobile home internet which is much better than AT&T. 

By the way, if you can’t get your VPN to work for any reason, there is a work around of connecting to VPN using your phone’s hotspot.

Turn on your phone's hotspot and connect to your computer to your phone's hotspot WIFI connection. Then, connect to your VPN. This worked for me. 

This is a small hassle, but if you want to keep TMobile Home Internet, then this is another option.  

fatherloves wrote:

By the way, if you can’t get your VPN to work for any reason, there is a work around of connecting to VPN using your phone’s hotspot.

Turn on your phone's hotspot and connect to your computer to your phone's hotspot WIFI connection. Then, connect to your VPN. This worked for me. 

This is a small hassle, but if you want to keep TMobile Home Internet, then this is another option.  

The workaround works for me!

fatherloves wrote:

I got my tmobile home internet yesterday and it is already on firmware version 1.2003.03.0168. My VPN is Global Protect. I can login and connect to VPN, but not able to access my company’s websites, servers, databases, etc. 

After calling technical support, he was able to resolve my issue. He had to reset my internet connection and made couple changes, maybe config changes. After his changes, I was able to get much better speed (60 to 70 mb vs. 30 to 40 mb before). Most importantly, I was able to connect to my company's websites, servers, and databases. 

He explained that VPN makes the internet connection so slow that it just bogs down the internet connection where you just can't connect to anything. By increasing the internet connection speed, VPN can work much better.

Now my problem is resolved and I get to keep Tmobile home internet which is much better than AT&T. 

Any clue what changes did the tech support made? When I called they told me the workaround involves having my IT make changes to VPN. 

msyed wrote:

Soules75 wrote:

msyed wrote:

Looks like nobody here has been able to resolve this issue. Has anyone's IT department been able to get this thing working?

I have the same issue with following configuration:

• Gateway Nok 5g21 Grey
• VPN Client: GlobalProtect by Palo Alto

My VPN is able to connect but connection to any work related resources (websites, servers, etc) fail. While on VPN, things that do work though: I do get a decent speed using googles speed test, non-work websites, Microsoft teams.

Same VPN works perfect on cellular hotspot using T-mobile’s network.

If this doesn’t get resolved, I might cancel t-mobile home internet.

 

 

I'm about to make your day. You ready? There's a solution! Check out this reddit post: https://www.reddit.com/r/tmobileisp/comments/lw75ul/0168_firmware_update_has_fixed_my_cisco/

This solution worked for me with GlobalProtect and has been working perfectly since. You're welcome! :)

I already have the gateway firmware version 1.2003.03.0168. So for the latest firmware, GlobalProtect isn't working.  I will try to reset it and see if that helps. Thanks for the link.

 

Also, like everyone shared I got the same email from T-mobile support suggesting reconfiguring VPN client (ipv4 and ipv6 double stacked configuration).

I don't suppose you have another router hooked up to it in AP/bridge mode? That's my setup and I noticed today that when I disabled the SSIDs in the T-mobile gray cylinder, it breaks the VPN again. Once I re-enabled them, VPN worked again. Outside of that, I'm sorry but I guess I can't help. Sorry to have gotten your hopes up for a moment. :(

I am also having issues with some of the servers and websites on my corporate VPN.   I just got my Tmobile internet modem (the grey cylinder looking one) yesterday and have tested with many website and server locations and it works great and fast on everything except a some VPN issues.   I am using a Cisco Anyconnect VPN to corporate.  

I called T-mobile technical support and they said there are known issues because they don't use a static IP, instead uses dynamic.   The T-mobile hotspot works great and everything in the VPN works on that.   If T-mobile can make the home-internet work as well as the hotspot, then I will be signing up for it again.  As of now, I am returning my home-internet and will try back in a few months when they fix the issues.

fatherloves wrote:

I got my tmobile home internet yesterday and it is already on firmware version 1.2003.03.0168. My VPN is Global Protect. I can login and connect to VPN, but not able to access my company’s websites, servers, databases, etc. 

After calling technical support, he was able to resolve my issue. He had to reset my internet connection and made couple changes, maybe config changes. After his changes, I was able to get much better speed (60 to 70 mb vs. 30 to 40 mb before). Most importantly, I was able to connect to my company's websites, servers, and databases. 

He explained that VPN makes the internet connection so slow that it just bogs down the internet connection where you just can't connect to anything. By increasing the internet connection speed, VPN can work much better.

Now my problem is resolved and I get to keep Tmobile home internet which is much better than AT&T. 

Any idea what they did? I am on .0168 since I got the device and I cannot browse to any corp sites once Global Protect is connected. Any guidance would be super helpful.

Soules75 wrote:

msyed wrote:

Soules75 wrote:

msyed wrote:

Looks like nobody here has been able to resolve this issue. Has anyone's IT department been able to get this thing working?

I have the same issue with following configuration:

• Gateway Nok 5g21 Grey
• VPN Client: GlobalProtect by Palo Alto

My VPN is able to connect but connection to any work related resources (websites, servers, etc) fail. While on VPN, things that do work though: I do get a decent speed using googles speed test, non-work websites, Microsoft teams.

Same VPN works perfect on cellular hotspot using T-mobile’s network.

If this doesn’t get resolved, I might cancel t-mobile home internet.

 

 

I'm about to make your day. You ready? There's a solution! Check out this reddit post: https://www.reddit.com/r/tmobileisp/comments/lw75ul/0168_firmware_update_has_fixed_my_cisco/

This solution worked for me with GlobalProtect and has been working perfectly since. You're welcome! :)

I already have the gateway firmware version 1.2003.03.0168. So for the latest firmware, GlobalProtect isn't working.  I will try to reset it and see if that helps. Thanks for the link.

 

Also, like everyone shared I got the same email from T-mobile support suggesting reconfiguring VPN client (ipv4 and ipv6 double stacked configuration).

 

I don't suppose you have another router hooked up to it in AP/bridge mode? That's my setup and I noticed today that when I disabled the SSIDs in the T-mobile gray cylinder, it breaks the VPN again. Once I re-enabled them, VPN worked again. Outside of that, I'm sorry but I guess I can't help. Sorry to have gotten your hopes up for a moment. :(

Just letting everyone know that GlobalProtect VPN finally works for me. Thanks everyone for their input, I am not sure what exactly helped but here's what I tried:

1. Called tech support - they might have done something at the backend but told me to get in touch with my IT department (sent me an email which other ppl got too). At this point it was not working.
2. I checked the gateway firmware version - it was already the latest version 1.2003.03.0168. So I did not try to reset as the reddit solution suggested (I should have!)
3. Then I tried the workaround suggested by fatherloves which is to connect my work laptop using phones hotspot, connecting to vpn and then switching the wifi to tmobile home internet. This worked but was a workaround.
4. I did a hard reset (factory reset) for gateway by pressing the reset button for 45 seconds and then letting the gateway start up. Since then my work laptop seamlessly connects to the VPN without any issues.

Hope that works for someone else too.

msyed wrote:

Soules75 wrote:

msyed wrote:

Soules75 wrote:

msyed wrote:

Looks like nobody here has been able to resolve this issue. Has anyone's IT department been able to get this thing working?

I have the same issue with following configuration:

• Gateway Nok 5g21 Grey
• VPN Client: GlobalProtect by Palo Alto

My VPN is able to connect but connection to any work related resources (websites, servers, etc) fail. While on VPN, things that do work though: I do get a decent speed using googles speed test, non-work websites, Microsoft teams.

Same VPN works perfect on cellular hotspot using T-mobile’s network.

If this doesn’t get resolved, I might cancel t-mobile home internet.

 

 

I'm about to make your day. You ready? There's a solution! Check out this reddit post: https://www.reddit.com/r/tmobileisp/comments/lw75ul/0168_firmware_update_has_fixed_my_cisco/

This solution worked for me with GlobalProtect and has been working perfectly since. You're welcome! :)

I already have the gateway firmware version 1.2003.03.0168. So for the latest firmware, GlobalProtect isn't working.  I will try to reset it and see if that helps. Thanks for the link.

 

Also, like everyone shared I got the same email from T-mobile support suggesting reconfiguring VPN client (ipv4 and ipv6 double stacked configuration).

 

I don't suppose you have another router hooked up to it in AP/bridge mode? That's my setup and I noticed today that when I disabled the SSIDs in the T-mobile gray cylinder, it breaks the VPN again. Once I re-enabled them, VPN worked again. Outside of that, I'm sorry but I guess I can't help. Sorry to have gotten your hopes up for a moment. :(

Just letting everyone know that GlobalProtect VPN finally works for me. Thanks everyone for their input, I am not sure what exactly helped but here's what I tried:

1. Called tech support - they might have done something at the backend but told me to get in touch with my IT department (sent me an email which other ppl got too). At this point it was not working.
2. I checked the gateway firmware version - it was already the latest version 1.2003.03.0168. So I did not try to reset as the reddit solution suggested (I should have!)
3. Then I tried the workaround suggested by fatherloves which is to connect my work laptop using phones hotspot, connecting to vpn and then switching the wifi to tmobile home internet. This worked but was a workaround.
4. I did a hard reset (factory reset) for gateway by pressing the reset button for 45 seconds and then letting the gateway start up. Since then my work laptop seamlessly connects to the VPN without any issues.

Hope that works for someone else too.

1.  

So I'm going to second the factory reset AFTER you see the 169 firmware. I did my reset from within the web UI, but after getting to 168 and doing a factory reset my GPVPN appears to be working. 
 

I had spent hours with my IT and Palo Alto on the phone at the same time. There is nothing for my IT or PAN to do. Whatever is going on is 100% on T-Mobile. There message they send to people is crap and lazy. 
 

So for now the factory reset was what did it for me. See how long it lasts.