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I've contacted tech support twice regarding weak signal. Each time I was told that the issue would be checked out and they would get back to me. Once within 24 hrs., and the second time within 3 busi...
Oh man! Having signal issues is stressful enough, but having to call in multiple times to get help is even worse!!! Usually our Team of Experts is the one stop shop to help with all things T-Mobile, but it is nice to have a backup when things are working your way so we do offer other avenues to reach out and get help. Over the phone (1-800-937-8997), through the website or app (after you sign in and can see your account there is a contact us option), or through Facebook or Twitter (scroll down to the very bottom of this page, select the Facebook option, and then send a message there).
Hope this helps!
just as a note, as others have stated… get a ticket
in a few places where TMobile has no service, bit maps show they do, they may acknowledge it as being 'weak' but not in their plans. in a few areas its been many years, and tickets. if it's a populated enough area, they may do something. If it's your billing address, don't be surprised if they push for you to use wifi or a cell booster (which uses your home internet).
