Forum Discussion
Why charge a upgrade fee?
I know when you go to a store to purchase new plan or upgrade phone they charge you a 35.00 fee for each phone you upgrade. When you plan on doing 4 or more phones that fee should be waived or adjust...
Unfortunately, the uograde fee applies online as well. Consider upgrading at your local BestBuy to avoid these ridiculous fees.
If they have to transfer the contents of one device to another. Sure. I am fine with a fee for that because that is something I would personally do myself. If someone needs an in-store tutorial on their new device. I also think that is fair to charge a fee for. If I walk into a store to pick up a phone that doesn't even leave the box until I get it home. I don't think there should be a fee for that. If it's too much to expect a person to take a minute of their time to get it, scan it, and check me out. Put it in a vending machine inside of the store and I will use that.
