why does T-Mobile suck

All wireless carriers suck. The goal is to find one that sucks in a way that works for you.

I been with T-Mobile for 14 years i pay my bills on time and all good, but the truth is they lie all time they promise u things and they never keep it every time u call u talk to someone ells and they lie and lie and lie, i was drooping signal in the meddle of the street and i called and called and they told me its my S23+ was bad and i had to buy a new phone so i did and got an iphone 15 pro and its the same thing bad bad bad and i keep calling and the lie keeps going and going they promised me to get this fixed and they will replace my phone and they did not and they keep with there lie and they said they going to pull the conversation and they will see what’s the promise is and get back to me and nothing happened and lie lie lie lie   

angrymichagn you are so full of crap..

Verizon is the chit company not TMOBILE…

TMOBILE is out to klean up after the trash left behind from VERIZON.

so get it ritel

VERIZON SUCKS.

TMOBILE is 1 herelll

I switched from at&t to tmobile seven years ago because I could not get a signal at my new home with my at*t phone. Tmobile assured me that I was within their coverage area. Nope. Received two new phones, one for me and one for the wife and from day one we've never been able to get even one bar outside or inside our home. Their solution was to send me a cell booster. The problem with that is it is connected to the Internet so if your Internet goes out (which is quite often around here) then you are just sol. The other issue is the cell booster is one big pita trying to get it back up and running after an Internet outage or a power outage. In seven years I bet I have contacted tmobile support a million times. Two days ago I contacted them again and they connected me with a "supervisor" who rather bluntly told me there's nothing they can do. Period. Hogwash!! And it's not like any of the other carriers are any better or I would have already switched. This time is different. That snotty attitude from this "supervisor" really set me off. Now watch them try to jack me up with all kinds of different "fees" when I try to switch. I just don't get it. They don't even try to be helpful or friendly. It's like having cell service through the mafia.

TBH, I warranty exchanged my One Plus 8 … 3x due to One Plus 'bug' introduced when they force upgraded the Android version, and effectively broke Bluetooth pairing for my vehicle.  After each one force updated, BT broke and wouldn't pair.  After the 4th, they swapped for a Samsung S21.

This was done through escalation at BBB.

In a way I am convinced that management is involved, I suspect these young people working in the Tmobile stores would be happy to just exchange the phone and move on, but, something is stopping them. In my opinion it is senior management trying to control cost without thinking about the effect it has on the companies reputation. So they tell the local store employees to try everything under the sun to avoid simply replacing a bad phone. In the world we live in today, when every company knows more about you than you know about yourself it should be easy to determine that we have never tried to scam the company out of a phone, we pay our bill on time we upgrade regularly, we just have a problem with this particular phone. We are in the words of Tmobile, "valuable customers", and yet obviously we are not valued at all. I will check into the BBB complaint thing. Thanks for the advice.

Time for you to file a BBB complaint and have someone in actual T-Mobile management get involved.  T-Mobile _really_ doesn't like BBB complaints.

"In Theory" is correct because they simply refuse to admit that there is anything wrong with the phone and will not exchange it. We get the same story every time. "If this doesn't work we will exchange the phone". Then it doesn't work and we get the same line again. It is a complete run around, and for WHAT a stinking phone that would probably cost Tmobile a couple hundred bucks to replace, if that.  We have been with Tmobile for a number of years and have bought a number of phones including grand kids etc. Never had a complaint about a phone until this particular phone and they treat you as if you are just too stupid to use it correctly. "have you updated it, you know you have to update them on a regular basis". "Are you sure you were just not out of area, maybe there is a spot in your back yard that has an interference problem" Blah blah blah. As I was typing my post yesterday my wife was once again at the apple store and was told that they had rebooted the phone and everything would be just fine. Same story we have received about six times in the last 18 months. But hey I console myself knowing I am a valuable customer of Tmobile. But not for long.

In theory, you could go to the T-Mobile store and request a ‘warranty exchange’ - this would effectively fix any actual device issue.  

So disgusted with the customer service. My wife upgraded her phone 18 months ago and has had trouble with the phone since day one. It drops calls, cuts out in mid sentence, fails to ring when you call it 5 feet away. We have been to Tmobile store over and over and get the same BS every time. They reboot it they change the sim card they reboot it on and on. Then they send you to Apple and Apple says it's a Tmobile problem and Tmobile says it's an Apple problem. For a few bucks they could replace the phone and be done with it, but nobody will take responsibility. Actually had an apple "Genius" say it was the particular phone number. This goof ball said that certain phone numbers won't work with certain mobile carriers. Should have seen his face when I pointed out that this was the fourth phone my wife has had with the same number and every phone worked fine except this particular phone which has had issues from day one. Apple sucks and Tmobile sucks, not because there is an issue with a product, those things happen, but when they absolutely refuse to stand behind their product and then send you emails telling you what a valuable customer you are you just want to let the world know how truly bad they are. We have apple care and that is a waste of money because they find loop hole after loop hole to tell you they can't replace the phone. I just can't say it strongly enough neither of these companies  deserve your business. If I can convince 20 people to drop Tmobile then I figure that will be just compensation for this crappy phone. Maybe they will figure out that replacing a faulty phone is better than messing people around to save a buck.