Forum Discussion
WIFI Calling Preferences Being Forced to Cellular Preferred
I am experiencing my WIFI Calling Preferences always being forced to "cellular preferred", as are others. I live in an area with poor T-mobile mobile data signal and this recent behavior makes my p...
I have been frustrated with this issue for some time. I switched to T-Mobile years ago when they were the first to offer Wi-Fi calling. I needed it for a vacation, as the resort we stayed in had no cellular signal.
It worked fine for many years, always staying Wi-Fi preferred, until a software update caused it to start resetting to Cellular, even as I sit with 3 feet of my router. I switched from T-Mobile CellSpot router (ASUS RT-AC68U) to a pair of ASUS RT-AC86U routers with latest AIMesh firmware. No difference.
I update software every time it is offered, but can't get Wi-Fi preferred to stay. With the latest November update, Wi-Fi preferred will stay for several days and then seemingly hourly continue to switch to cellular.
I have done the network reset and clear cache partition, but didn’t change a thing.
The last time I reported this to T-Mobile they replaced my SIM card, but didn’t fix it.
T-Mobile suggest S10 customers turn off 5G, but that isn’t an option for my S9.
I tried the Airplane mode with Wi-Fi on and Wi-Fi preferred, and Wi-Fi did stick, but my Windows 10 Phone Companion app wouldn't connect to the phone. If I am on my computer, I prefer to use the app.
Except for this I am fairly happy with T-Mobile and happy with my S9. I live in Asheville, NC, and mobile service is spotty where I live. I hope the merger of T-Mobile and Sprint will offer better coverage.
As for 5G, if I ever do upgrade to get it, I will wait for the mid-range C-Band to be supported.Sprint already owns a lot of frequencies in the C-Band range that can be used for 5G.
I don’t understand the message.
"wi-fi calling preferences updated to optimize network experience". If I have it set to Wi-Fi preferred and am not connected to Wi-Fi, the phone will use cellular. If I connect to Wi-Fi, I want to use Wi-Fi. I set my preference and don't want T-Mobile to reset it.
My only option may be to switch to Spectrum Mobile using Verizon network. I will have to buy a new phone, but the frustration with this issue may push me to do it.
