WIFI Calling Preferences Being Forced to Cellular Preferred

Thanks for jumping in with this….but, unfortunately this doesn't solve the problem. I've had all my phones properly set up with e911 and still have the same problem. I certainly wish it was that simple!

Today I was on the phone with tech support for over two hours. I was not impressed with their level of knowledge (on anything!). Surprisingly (or maybe not) the first level support person I spoke with had never heard of this problem (it didn't help that she was so heavily accented I couldn't understand her half the time …..why do they use those folks for tech support???). I assured her that it was all over the internet. Ultimately I explained in detail the situation and she consulted other support folks and came up with a workaround. Not a great one certainly, but something that should help….at least at my house. The workaround? A cell phone signal booster. They've agreed to send me one (a loaner w' a $25 deposit). In theory, this will amplify the 4G LTE signal enough that, if, by chance, my phone randomly switches from WiFi preferred to Cellular preferred at least the cellular signal will be strong enough that I can still send and receive calls/texts. This does not change the annoying fact that the phone won't stay on WiFi preferred. Annoying also because, not only am I unable to get texts or make calls when it swaps, but if it does swap to cellular and still works, I unknowingly use cellular data rather than Wifi data so it can end up costing more. And I will still have the issue at my vacation home where the problem is far worse (they'll only give me one of these boosters!). At this date there is no proposed fix for the random swapping to cellular preferred….unless you use "DazedandConfused" method which I'm not quite up to tackling at this point (his method would likely leave me dazed and confused!). They did suggest to turn on airplane mode and then turn WiFi on…..this would keep it from going to cellular….but, as I pointed out to them, then if you wonder away from your wifi (you might forget) you get absolutely nothing. That's even worse! Apparently all android phones...especially Samsung ...have been plagued by this after an update about 6 months ago. In hindsight, this would have been the time to swap to an iPhone. Certainly the android folks will come up with a real fix….right???   Although I guess I can't really blame T-Mobile for all of this, I'm still very disappointed in their tech support…..they should have had this all figured out with all possible workarounds….it shouldn't take two hours!