WIFI Calling Preferences Being Forced to Cellular Preferred

It is disturbing that nothing is being done to remedy this problem….and that T-Mobile will not even acknowledge it. There is an obvious issue here that needs immediate resolution. Perhaps public awareness is low because it mainly affects folks who don't have the best cellular connection and even then, most folks would likely be unaware of why the were missing texts and calls. It really does seem to be from our phones spontaneously switching to "Cellular Preferred". Wait, whose preference is that? Mine?….or the phone's? Can't I lock in MY preferences? What's that setting for? Who's it for? If it's on "Cellular Preferred" and there is poor cellular service at that location (although there may be good wifi) you will miss calls and texts. Such has been my situation for the last 6 months or so. 

As much as I've loved T-Mobile for the last 8 years, they seem to have gone downhill. This is truly unacceptable and I am ready to change carriers. If I see no real changes, or at least an explanation and attempt to fix this, I will make it my mission to make this issue, and their lack of response, as public as possible and get the word out nationwide…..there’s a big problem and T-Mobile refuses to not only fix it, but to even acknowledge it!