Forum Discussion
wifi connected and secured, still doesnt work
I have had T-Mobile WiFi for 2 months and I have been having the same issue at least 3-4 times a week. Sometimes it's randomly in the day, but the majority of the time between 9-11pm or 6-9am, my wifi will stop working correctly. Every device connected and the gateway will say everything is connected and secure, but the wifi doesn't work. Most of the time, websites buffer and then go out completely to the point where it's as if I'm not connected to wifi at all. sometimes if I'm lucky the wifi will just be really slow (like taking 30 seconds to do one thing slow) but I can still access things. Just getting on this website and typing this out took me 20 minutes to do. I have tried the following:
- limited the number of devices connected
- unplugged and replugged the gateway (do this at least 3-4 times every time this happens)
- rebooted every device connected
- changed the location of the gateway 3 times
- troubleshooted
- called customer service (just got told to unplug)
- turned everything off and waited for a while before going back
right now, I do many of these things multiple times and none of them work. The only thing I can really do is give up on my studying or homework and try again the next morning, except that now it's stopped working in the morning too. this is really upsetting me because I'm a student that needs to be able to study and do homework at night. It's gotten so bad that I have had to pack up my things and pray that there's something open at 10pm with free WiFi to turn in assignments or study. When I called customer service about a month ago, I was on the phone for 40 minutes with them just apologizing and telling me to unplug and replug. I got sick of it and haven't called since. If there's anything anyone can suggest I really appreciate it.
Jhig: I have the exact same issues you are experiencing and it has been very frustrating. I've texted T-Mobile 3 times this week and they told me to do most of the things you already mentioned. We have no Wi-fi on ANYTHING in our house. It used to just buffer...now it has been gone for almost 2 days. A Home Internet specialist from T-Mobile called me and said that in the area where I live there are not enough T-Mobile towers to provide constant internet. This may explain why the Gateway says "good " or "Excellent" connection, but No signal.
