Forum Discussion
You are not allowed to make calls at this time
Whenever I attempt to make a phone call to contacts or any random number I get a instant notification from T-Mobile saying that
You are not able to make calls at this time. always allowed numbers can be reached .
What fresh heck is this?
Oddly enough I can call T-Mobile and the other line on my account works fine and I can text with no problem both on Wi-Fi and LTE so it seems Wi-Fi calling does nothing to help or hinder. Network settings have not changed.
SIM card failed on me. Had a few backup SIM cards. Problem solved.
Could have been an account error or SIM number issue, but replacing the SIM with a new or reactivated card fixed it.
I'm on an old T-Mobile one promo plan and there was no reason for any family allowances or restrictions on either line. since everything worked yesterday and did not today and no account changes were made it stood to reason that the SIM card was the issue.
however that does bring me to the subject of T-Mobile team of experts and the lack of knowledge thereof.
my area is serviced by a 40-person team 3 hours away where only two of them work on the chatline weekly. I have had The Misfortune three times to get the same person who knows nothing of TMobile. Unfortunately in this case you cannot just request another team member.
I will say I was not bounced around however I did need to be bounced around considering the representative I was working with had no idea what I was talking about.
Luckily I was savy enough to call in to 611 to have another sim card reactivated by number. Of course it was like a goat rope and trying to get the representative to understand what I was doing and why I was requesting it. However in the long run I figured it out and eventually they did what I asked them to do.
I changed my Samsung Galaxy Note 8 from Verizon to Tmobile 1 hour later I
went home sign in to Netflix my phone stop working ....
This is because of the actual feature that was added to the account, on your bill it will look like
Netflix Premium $13.99 con Permiso Familiar (valorado en $19).
(Your mileage may vary based on the particular Netflix package you have)
It's this feature that's causing the issue, not when you signed up for the service on the Netflix website.
I still go back to if you are still having the issue, I'd explore getting a new SIM card.
I do care to have my phone work on my first day with Tmobile I do not care
about free Netflix or family allowance that stop my service . My phone is
working now without Netflix end of discussion.
I had the exact same issue and it was because we had Netflix active on our T-mobile One Plan before and just removed it on t-mobile.com. I was able to fix it solely using the web portal after you log in t-mobile.com.
After you log into your account, click "Contact Us" on the top navigation. And under "Plans & Usage", click "Add family allowances". As the account own, you need to check "Family Allowances". As what other said, this could be a bug from t-mobile that when you remove the Netflix service from your account you also remove this "Family Allowances" feature as well. Apparently without this, you can't make calls.
We just had this issue too. How come the engineering team hasn't fixed this. Clearly looks like a race condition of some sort and it's extremely frustrating since we had 3 lines fail initially and then another one after the 3 started working again for a total of 2-3 different days of our lines not working. Could we escalate this? I've never had an issue with Tmobile until now and this is extremely frustrating.
krishp76 wrote:
We just had this issue too. How come the engineering team hasn't fixed this. Clearly looks like a race condition of some sort and it's extremely frustrating since we had 3 lines fail initially and then another one after the 3 started working again for a total of 2-3 different days of our lines not working. Could we escalate this? I've never had an issue with Tmobile until now and this is extremely frustrating.
you can but to escalate this you will need to contact TMO either through calling or the preferred method would be through Facebook or Twitter..no agents in here to assist with things like this.only time i have had that type of notification was when a tower went down further out and the tower i connect to ended up WAY over capacity with people and it had to keep bumping people.
I had the same issue with one of my new lines. I could not make / receive calls once I ported a number to my line. Spent 4-5 hrs for the past 3 days with different techs and none could figure out. They were saying it's a problem with the phone and so on and no one could understand the fact that the sim is registered and it's just the calls don't go through. I could even send and receive txt and data with no issues.
Thanks to this post I finally landed here and tried the steps
- Replaced the sim - That did not help
- Logged into T-mobile.COm and removed Netflix add on
- i was able to make and receive calls
- added the Netflix plan back - still able to make and receive calls
toggling the Netflix add on fixed the problem. Looks like there is bug which they need to fix but no one in customer care knows about it.
Same thing happened to me. I was on this forum by the time I got the call back. The rep was asking inane questions like whether I was in Airplane Mode….and having me repeat thinks like that receiving text and data was just fine. I actually have the "High Speed Data with paired Digits" plan. Calling and receiving calls failed on both devices sharing a paired line (iPhone 13 Pro Max and Galaxy S21 Ultra). Finally, the 2nd tech suggested that I do a network reset instead of removing Netflix rebooting and restoring Netflix. It actually worked! I can once again call and receive calls on both devices sharing that line.
snn555 wrote:
Whenever I attempt to make a phone call to contacts or any random number I get a instant notification from T-Mobile saying that
You are not able to make calls at this time. always allowed numbers can be reached .
What fresh heck is this?
Oddly enough I can call T-Mobile and the other line on my account works fine and I can text with no problem both on Wi-Fi and LTE so it seems Wi-Fi calling does nothing to help or hinder. Network settings have not changed.
The easiest fix I did after going to T-Mobile and calling 611 waiting hours for no solution is log on to T-Mobile account on your browser. Go to "family where". Then click "family allowances" next Limit device access. Chose the phone number that is giving you this error then make sure there is no check marks for limits. What this is it's a limit put on your device to restrict calls from going out or coming in. Hope this works
snn555 wrote:
Whenever I attempt to make a phone call to contacts or any random number I get a instant notification from T-Mobile saying that
You are not able to make calls at this time. always allowed numbers can be reached .
What fresh heck is this?
Oddly enough I can call T-Mobile and the other line on my account works fine and I can text with no problem both on Wi-Fi and LTE so it seems Wi-Fi calling does nothing to help or hinder. Network settings have not changed.
I'm facing the same issue since yesterday evening, suddenly started getting this problem. I totally agree with sun555, t-mobile customer agents having little knowledge about their own system and lacking troubleshooting skills. I wasted my time with them till 12:30 AM and finally they asked me to visit local store and get a new SIM (probable fix, earlier they were trying to convince me that it's an issue with my phone)! I had to transfer some money to someone urgently and this simply stopped me doing that(text also stopped coming).
@T-Mobile Team: Please educate your customer care team for better service/support!
