Forum Discussion
You are not allowed to make calls at this time
Whenever I attempt to make a phone call to contacts or any random number I get a instant notification from T-Mobile saying that
You are not able to make calls at this time. always allowed numbers can be reached .
What fresh heck is this?
Oddly enough I can call T-Mobile and the other line on my account works fine and I can text with no problem both on Wi-Fi and LTE so it seems Wi-Fi calling does nothing to help or hinder. Network settings have not changed.
SIM card failed on me. Had a few backup SIM cards. Problem solved.
Could have been an account error or SIM number issue, but replacing the SIM with a new or reactivated card fixed it.
I'm on an old T-Mobile one promo plan and there was no reason for any family allowances or restrictions on either line. since everything worked yesterday and did not today and no account changes were made it stood to reason that the SIM card was the issue.
however that does bring me to the subject of T-Mobile team of experts and the lack of knowledge thereof.
my area is serviced by a 40-person team 3 hours away where only two of them work on the chatline weekly. I have had The Misfortune three times to get the same person who knows nothing of TMobile. Unfortunately in this case you cannot just request another team member.
I will say I was not bounced around however I did need to be bounced around considering the representative I was working with had no idea what I was talking about.
Luckily I was savy enough to call in to 611 to have another sim card reactivated by number. Of course it was like a goat rope and trying to get the representative to understand what I was doing and why I was requesting it. However in the long run I figured it out and eventually they did what I asked them to do.
Surprisingly this issue still exists, I started having this issue two days ago and removing Netflix did not worked, however removing family allowances from all the lines did the trick. T-Mobile team had no idea of whats going on. Thank you everyone for the inputs.
Souvik wrote:
snn555 wrote:
Whenever I attempt to make a phone call to contacts or any random number I get a instant notification from T-Mobile saying that
You are not able to make calls at this time. always allowed numbers can be reached .
What fresh heck is this?
Oddly enough I can call T-Mobile and the other line on my account works fine and I can text with no problem both on Wi-Fi and LTE so it seems Wi-Fi calling does nothing to help or hinder. Network settings have not changed.
I'm facing the same issue since yesterday evening, suddenly started getting this problem. I totally agree with sun555, t-mobile customer agents having little knowledge about their own system and lacking troubleshooting skills. I wasted my time with them till 12:30 AM and finally they asked me to visit local store and get a new SIM (probable fix, earlier they were trying to convince me that it's an issue with my phone)! I had to transfer some money to someone urgently and this simply stopped me doing that(text also stopped coming).
@T-Mobile Team: Please educate your customer care team for better service/support!
Solución:
Eliminación Family Allowance (Add-on Service) from all lines solved this issue. Wondering why t-mobile customer care doesn't know about it. Trying to educate them here :)
snn555 wrote:
Whenever I attempt to make a phone call to contacts or any random number I get a instant notification from T-Mobile saying that
You are not able to make calls at this time. always allowed numbers can be reached .
What fresh heck is this?
Oddly enough I can call T-Mobile and the other line on my account works fine and I can text with no problem both on Wi-Fi and LTE so it seems Wi-Fi calling does nothing to help or hinder. Network settings have not changed.
I'm facing the same issue since yesterday evening, suddenly started getting this problem. I totally agree with sun555, t-mobile customer agents having little knowledge about their own system and lacking troubleshooting skills. I wasted my time with them till 12:30 AM and finally they asked me to visit local store and get a new SIM (probable fix, earlier they were trying to convince me that it's an issue with my phone)! I had to transfer some money to someone urgently and this simply stopped me doing that(text also stopped coming).
@T-Mobile Team: Please educate your customer care team for better service/support!
snn555 wrote:
Whenever I attempt to make a phone call to contacts or any random number I get a instant notification from T-Mobile saying that
You are not able to make calls at this time. always allowed numbers can be reached .
What fresh heck is this?
Oddly enough I can call T-Mobile and the other line on my account works fine and I can text with no problem both on Wi-Fi and LTE so it seems Wi-Fi calling does nothing to help or hinder. Network settings have not changed.
The easiest fix I did after going to T-Mobile and calling 611 waiting hours for no solution is log on to T-Mobile account on your browser. Go to "family where". Then click "family allowances" next Limit device access. Chose the phone number that is giving you this error then make sure there is no check marks for limits. What this is it's a limit put on your device to restrict calls from going out or coming in. Hope this works
Same thing happened to me. I was on this forum by the time I got the call back. The rep was asking inane questions like whether I was in Airplane Mode….and having me repeat thinks like that receiving text and data was just fine. I actually have the "High Speed Data with paired Digits" plan. Calling and receiving calls failed on both devices sharing a paired line (iPhone 13 Pro Max and Galaxy S21 Ultra). Finally, the 2nd tech suggested that I do a network reset instead of removing Netflix rebooting and restoring Netflix. It actually worked! I can once again call and receive calls on both devices sharing that line.
magentatechie wrote:
Hey there! Do you happen to have the Netflix on Us active on your account? It comes with Family Allowances and can sometimes (for lack of a better term) glitch and cause an error with calls as though you have numbers blocked. The solution that I've found has been to reach out to care (either by 611, Message Us, or T-Force) and have them remove the feature, reboot your phone, add the feature back, reboot again. Everything should work fine after that! 😀
Thanks 🙏 so much this really helped me out . I was not able to make and receive calls . When I tried calling out it would say " Only always allowed numbers can make calls." I did exactly what you said and now my phone is working again ! Thanks again !
I had the same issue with one of my new lines. I could not make / receive calls once I ported a number to my line. Spent 4-5 hrs for the past 3 days with different techs and none could figure out. They were saying it's a problem with the phone and so on and no one could understand the fact that the sim is registered and it's just the calls don't go through. I could even send and receive txt and data with no issues.
Thanks to this post I finally landed here and tried the steps
- Replaced the sim - That did not help
- Logged into T-mobile.COm and removed Netflix add on
- i was able to make and receive calls
- added the Netflix plan back - still able to make and receive calls
toggling the Netflix add on fixed the problem. Looks like there is bug which they need to fix but no one in customer care knows about it.
krishp76 wrote:
We just had this issue too. How come the engineering team hasn't fixed this. Clearly looks like a race condition of some sort and it's extremely frustrating since we had 3 lines fail initially and then another one after the 3 started working again for a total of 2-3 different days of our lines not working. Could we escalate this? I've never had an issue with Tmobile until now and this is extremely frustrating.
you can but to escalate this you will need to contact TMO either through calling or the preferred method would be through Facebook or Twitter..no agents in here to assist with things like this.only time i have had that type of notification was when a tower went down further out and the tower i connect to ended up WAY over capacity with people and it had to keep bumping people.
We just had this issue too. How come the engineering team hasn't fixed this. Clearly looks like a race condition of some sort and it's extremely frustrating since we had 3 lines fail initially and then another one after the 3 started working again for a total of 2-3 different days of our lines not working. Could we escalate this? I've never had an issue with Tmobile until now and this is extremely frustrating.
Had the same issue for 3 days. switched SIM cards and that did not work. On the line with T-Mobile "expert" 2 times for about 1-2 hours each, they could not figure it out.
Netflix??? Why would Netflix have anything to do with it?
Anyways here was my solution: on safari go to T-Mobile.com and log in with the master account holder who was my wife's line. Then I went to Family allowances. It took me to family controls and clicked family allowances again. Then under, select line to manage: I chose my line. Then phone status was on, so I turned it off and back on again. After that I went to Grant User full access and activated full access on my line.I can finally receive and make calls after 3 days!
And didn’t have to cancel my free Netflix!
A ticket with T-Mobile "engineers" is still open and they were no help. Good luck
