devices not eligible

That link will state if there's a balance on the phone if Tmobile sold the phone.

Phenry wrote:

syaoran wrote:

Phenry wrote:

syaoran wrote:

To be eligible.for a SIM unlock for a device SIM locked to T-Mobile.  The original purchaser must be a T-Mobile USA customer and their account and device must meet all of the SIM Unlock Policy requirements. 

https://www.t-mobile.com/responsibility/consumer-info/policies/sim-unlock-policy

You could always take it to your local cellphone repair shop to see if they have a service you could purchase to have them SIM unlock it for.you.

I already took it to the repairs for service but they were unable to open it.  Probably because this phone still have some balance with T-mobile.  What can I do to b e eligible to unlock with t-mobile?

If the device still has a balance and you are not the original purchaser.  Return it to Amazon.  

This is all based on assumption, how can you help me find out if it does have balance for sure. 

No one here has account access.  This is a peer help forum for customers to get help from other customers.  No one is going to be able to check if there is a balance owed on a device because T-Mobile can't disclose information about someone else's account and device payments to anyone but the PAH or an authorized user for that account. 

T-Mobile will not be able to SIM unlock that device for you.

Check the imei in the link below.

https://www.t-mobile.com/resources/bring-your-own-phone

syaoran wrote:

Phenry wrote:

syaoran wrote:

To be eligible.for a SIM unlock for a device SIM locked to T-Mobile.  The original purchaser must be a T-Mobile USA customer and their account and device must meet all of the SIM Unlock Policy requirements. 

https://www.t-mobile.com/responsibility/consumer-info/policies/sim-unlock-policy

You could always take it to your local cellphone repair shop to see if they have a service you could purchase to have them SIM unlock it for.you.

I already took it to the repairs for service but they were unable to open it.  Probably because this phone still have some balance with T-mobile.  What can I do to b e eligible to unlock with t-mobile?

If the device still has a balance and you are not the original purchaser.  Return it to Amazon.  

This is all based on assumption, how can you help me find out if it does have balance for sure. 

Phenry wrote:

syaoran wrote:

To be eligible.for a SIM unlock for a device SIM locked to T-Mobile.  The original purchaser must be a T-Mobile USA customer and their account and device must meet all of the SIM Unlock Policy requirements. 

https://www.t-mobile.com/responsibility/consumer-info/policies/sim-unlock-policy

You could always take it to your local cellphone repair shop to see if they have a service you could purchase to have them SIM unlock it for.you.

I already took it to the repairs for service but they were unable to open it.  Probably because this phone still have some balance with T-mobile.  What can I do to b e eligible to unlock with t-mobile?

If the device still has a balance and you are not the original purchaser.  Return it to Amazon.  

syaoran wrote:

To be eligible.for a SIM unlock for a device SIM locked to T-Mobile.  The original purchaser must be a T-Mobile USA customer and their account and device must meet all of the SIM Unlock Policy requirements. 

https://www.t-mobile.com/responsibility/consumer-info/policies/sim-unlock-policy

You could always take it to your local cellphone repair shop to see if they have a service you could purchase to have them SIM unlock it for.you.

I already took it to the repairs for service but they were unable to open it.  Probably because this phone still have some balance with T-mobile.  What can I do to b e eligible to unlock with t-mobile?

HeavenM wrote:

When she purchased the device from Amazon, was it listed as an unlocked device or was it listed for a specific carrier? Did she buy it used from someone? What carrier is it currently locked to? 

Bought it on Amazon.  Wanted an unlocked cell but found out it was locked while setting it up.  

When she purchased the device from Amazon, was it listed as an unlocked device or was it listed for a specific carrier? Did she buy it used from someone? What carrier is it currently locked to?