Forum Discussion
Request to unlock the device and contact the expert without providing a solution
I submitted an unlocking request to the T-mobile expert on July 17th. After checking with the customer service expert, they said they met the unlocking requirements and were given a 72 hour waiting time to complete the submission. However, they have not unlocked it yet. I have contacted customer service multiple times and contacted online customer service on the website, all of which were asking to wait for 72 hours to fully unlock it, but none of them have been unlocked. After only chatting with Twitter for a few words, I will no longer reply to the message! Why didn't I submit an unlock request to you as a customer of T-mobile and not provide a solution! And my equipment meets the requirements and is clean! I am very angry! The following is the Chat log with t-mobile
No... Carrier has to send the request to Apple. If carriers could unlock it the OLD way it would be unlocked already and there would be no need to send a request to Apple. Apple has to send a token to your device from their servers. This has been beaten with a dead horse since Apple started to allow device unlocking. Why do you think even Apple says carriers have to REQUEST an unlock?
Oh, so I really don't understand the complexity of unlocking, but I would like to say that since my device meets the unlocking requirements, the T-mobile operator should have the responsibility to solve this problem for me. What's even more frustrating is that contacting Twitter's T-mobile expert only replied to a few messages before contacting, but there was no response? Does this also mean disrespect for customers? As a customer in the service industry, if they have problems, they must respond. Whether they can solve them is one thing, and not responding is disrespectful to the customer!
The iPhone is NOT T-Mobile product though. Did you try what the Apple Knowledge base tells you to do? Sometimes carriers can do everything right but Apple servers are not doing their job.
You are right, Apple is not a T-mobile product! But the operator lock is a product set by the operator! Unlocking the operator lock is an operation of the operator service. I contacted customer service experts and they told me! The device meets the unlocking requirements and they will help you submit it to their unlocking department for processing! Last year, I also applied to T-mobile for unlocking, but it only took 24 hours to complete the unlocking process! From here, it can be seen that applying for device unlocking requires meeting the requirements of T-mobile, so they can unlock and solve customer service needs. Even if they need to go through Apple's T-mobile experts, they have the responsibility to follow up and process unlocking requests, rather than blindly submitting them, causing customer service to wait for 72 hours every day 😓😓🤯🤯
Thank you very much for giving us annoying questions on the forum. Here, I hope capable friends can help solve this problem! thanks
jack Miller wrote:
Thank you very much for giving us annoying questions on the forum. Here, I hope capable friends can help solve this problem! thanks
The problem lies with the fact if T-Mobile did everything right and Apple side of things is the problem how do you expect T-Mobile to fix it?
I posted a link from Apple to see if you can force the token to your phone in the event everything is done right. You glossed over it expecting T-Mobile to fix a potential Apple issue.
Thank you for your reply and communication. I have reviewed the connection you sent me and it indicates that Apple does not use unlocking. Only operators can unlock devices! Do you need to unlock the device or continue writing T-mobile? We need their help to solve this problem!
Scroll more and read it... it specifically says if Carriers did what they supposed to do it tells you ways to force the token to your device. As in Apple has to send it from themselves to your device.
I have reviewed the issue you mentioned, and there have been customer service experts who have previously submitted and inquired about why the submission was not unlocked! The expert told me that they submitted it to the technical department, but the technical department did not handle it! The phone expert said they were powerless and could only help resubmit and urged them to process it urgently, but they never received good news 😰😰
Try Apples troubleshooting on the page. Worse case your device does not unlock best case your device does.
FYI carriers won't know its unlocked until the token hits your device and it tells T-Mobile the device is unlocked. What Apple means by carriers only being able to unlock is to make the request to unlock not actually unlocking it. You can't simply go to Apple to unlock it asking them to unlock it because they don't know if you still owe money among other things other than if the iPhone has been stolen.
