TMobile scam to give free device

I am currently working with a lawyer for this same exact issue. I was told I was getting a free iPhone 14 because I was signing up for a second line. Now they are charging me full price for the phone and say that there was never a promotion for a free iPhone. They have the conversation recorded as do I. I recommend anyone that was lied to do the same. It is always best practice to buy over the phone and record the conversation so that you actually have the proof you need to take them to court. Best of luck to everyone who ends up doing business with the terrible company.

We should get everyone that has been scammed by T-Mobile and do a lawsuit!!!! I have been reading a lot of people on her that has been scammed by being told they were getting something free and then being charged for it! I am one of those people and am tired of fighting to get what is owed to me!!

If someone starts a class action suit please let me know. If they truly record all their calls and a lawyer can get a copy they would hit pay dirt with all the lies they hear!

i got magenta plan with one i14 phone free if you pay for one. every bill cycle new charges and i lost one phone right away in a accident. they never let me change the plan the reflect that and though it' no CONTRACT it's just as BAD because they won't let me pay off the account early and go with a company with better deal per line, i pay 150 Magenta for 2 lines!!!! they want me to stay paying for 18 months instead of pay it off. they gave no grievances and in fact are. EVIL company  

I was told I would get a free Iphone13.  I then called their customer support to verify and they communicated that it would show as a charge the first month but I would get billed and then credited the monthly cost that would equal zero.  Three months later I am still being billed and now told I would have to pay the monthly installments as it is not free.  Be sure to get anything in writing!  Now I have to go to their store and hope I find the same sales representative and supervisor that told me it would be free and hope they remember me and do not lie about their promise.

The free phone scam!! A bunch of thieves!! Do not trust what they tell you.  It infuriates me. People need to know and be aware.  

I too was scammed by a company full of liars. I was promised a free phone by a phone sales rep then charged. When I called customer service I was assured it was corrected and that the phone was in fact free. When I was charged again the next month I was told that there was never any such promotion. 

I am fighting the same battle.  I hope someone can stop this from happening to others!

i switched from verizon. i was told that i would recieve a free iphone 13 for each of the 2 lines i was switching. they did not charge me for either phone on the first bill. second bill showed a charge for one of the phones and the other credited per promotion. i called them. they admitted they told me that both phones would be free and they will talk to the person that told me that and credit me for one month of promo, and would contact me within a couple of days. they never contacted me and are again charging me for the one phone. i would strongly recommend not doing business with tmobile. they have proven to me that they are unethical and will not stand behind what they say. very disappointed with them and will finish out my contract and then find a new service provider. i would quit now but i do not trust they will let me go without charging me exorbitant fees.

I have contacted Tmobile several times. They adjust my bill and then the next bill comes and it is wrrong again!  They continue to charge me for the free phone. I can't believe I have to call them again. Last month I was promised the monthly bill will be right.  TMOBILE IS UNREAL!! Never ever do business with them. They are thieves and dishonest!!