Forum Discussion
5g gateway constant reboot issues and T-mobile STILL hasn't sent me another one!
It's been well over 2 weeks since I requested another gateway to replace the one I have that is constantly rebooting. My local store told me to kick rocks and the online/phone support team assured me they'd get another one sent out and allegedlly confirmed my shipping address over the phone… but nothing.. meanwhile the thing hasn't magically fixed itself. I've got it sitting on top of a fan which helps some, but it's still rebooting at least 5 times and hour.. please someone at T-mobile look into this.. this is maddening! (just in the time to type this is restarted)
JSchires wrote:
Finally got this taken care of. Called 611 instead of dealing with support via chat. Found out that support via chat has no clue what to do. Also.found out that if you want reliable service go to a corporate owned shop. Found out that when I had my account set up the franchise store used a bogus address for area of coverage check ans kept that as my home address. Chat support never confirmed my address and shipped a replacement to the bogus address.
Tech on 611 had me take my wifi gateway to a corporate store and had it swapped out in 10 minutes.
How do you know if a store is corporate or franchise?
