Forum Discussion

V8chpr's avatar
V8chpr
Network Novice
Hace 7 meses

Internet 5G residencial

After ditching Brightspeed and their 15mbps speeds, we were thrilled to get T-Mobile 5G home internet. Worked like a champ for about 6 months. It has been almost worthless for the last 4 weeks or so. This is our 7th month. I have called countless times to always speak to a pleasant tech support specialist. They are so nice and quite capable of helping you restart your gateway. That's about it. Whenever I ask about my logged internet drops and slow speeds, I get nada. They acknowledge they can look at it but never address what they see. It is always "a tower issue in my area". It has been almost unusable for the last few days. We are disappointed. It has gotten so bad that I will go with Starlink for three times the money plus equipment costs. We have no other options. We are located about a mile from our town, with fiber everywhere except by our house. Spectrum offered us a deal at $7500 to bury cable to our property! So, I will return the T-Mobile gear as soon as I get my link up and running. I understand cell phones get priority on the towers, but one can't help but think it is a throttling issue.

  • BChat's avatar
    BChat
    Transmission Trainee

    Had a very similar issue.  I created a separate T-Mobile 2.4ghz network (using the T-Mobile app) and connected my security cameras, printers and other 2.4ghz devices to it (older devices).  I kept my computers (laptop/desktop), firesticks, phones, televisions and other newer 5ghz devices on the 5ghz network.  Have had blazing speed ever since.  Again, this worked for me.  I am in a remote area also.  

  • Jefan's avatar
    Jefan
    Roaming Rookie

    I have same issue with 5G. I just tried to change all to 2.4 and hopefully it will be more stable