Amazon Fire Television

charjo26 wrote:

I am currently in the same boat. I called last week when I was denied and was told that I activated service on 11/30/2023 and the promotion only ran from 11/24/2023 to 11/29/2023. I received the device on 11/30/2023 and signed up for the service during the eligible window. I called last week and was told I could receive the TV and should receive the TV redemption code within 24 hours. Today I called back because I still had not received any update. I have already been on the phone 55 minutes and I have spoken 3 representatives so far. 

Did you get any update?

I have the same issue.  T-Mobile denied the "Amazon Fire TV 50" 4-Series 4K" offer. grrrr………

The sale person promised that I would qualify for both “$50 virtual prepaid Mastercard” and “Amazon Fire TV 50” 4-Series 4K”.

Tu solicitud fue denegada. Este es el motivo:

• Promotion cannot be combined with recently redeemed promotion.

SUCCESS!!! There is hope!

I've called several times with my tracking ID and finally got an agent at T-Mobile to give me the redemption code for use at Amazon!  She said to call Amazon to find out what TV to put in the cart but remembered the above post with a link so I tried that.  It worked!  I added it to the cart, put in the promo code and it will be delivered tomorrow.

Keep trying, you’ll get there!!!

For anyone that successfully submitted the Promotion by 11/29 and has a status of “Approved”
@ promotions.t-mobile.com , the fastest way to get your code is to contact support on facebook or Twitter/X. I belong to a discount group and a few members didnt get their code and every one of us got our code using this method w/ the least amount of issues.
To redeem, add the 4-series 50” 4k Fire Tv to your cart and enter the code as a coupon while checking out.

And this is what the code gets you (This is mine):
 

Oh, and for people wondering about the $150 virtual Prepaid card, yes several members of our group confirmed getting both, some did have to contact Customer Service. Good luck : )

Brick8812 wrote:

I talked to a customer care rep and he assured me that since I bought mine online on the 29th that was the day it was considered activated. I even had him double check to make sure. Then my promotion was denied and upon calling it was escalated. Had to sit on the phone for nearly 40 mins. The customer service person transferred me to an accounts care person I think she said it was who told me I did everything right and do qualify for the promotion. Said I should get the email with the code within the next week and that she will call me to make sure I received it. Let's see what happens.

Same thing they have mentioned to me but nothing has happened even after more than a week. They were transferring to different departments and at the end they confirmed that it will not be given.

testaccountsocial wrote:

Brick8812 wrote:

I talked to a customer care rep and he assured me that since I bought mine online on the 29th that was the day it was considered activated. I even had him double check to make sure. Then my promotion was denied and upon calling it was escalated. Had to sit on the phone for nearly 40 mins. The customer service person transferred me to an accounts care person I think she said it was who told me I did everything right and do qualify for the promotion. Said I should get the email with the code within the next week and that she will call me to make sure I received it. Let's see what happens.

Same thing they have mentioned to me but nothing has happened even after more than a week. They were transferring to different departments and at the end they confirmed that it will not be given.

If you log into promotions.t-mobile.com and your submission says 'submitted after Nov 29th', you will be automatically denied. In those cases, going through facebook or twitter T-Mobile is a better option. Be sure to have any relevant screenshots/documentation that you participated on time. Purchasing the service was not the same as submitting the promotion, which you couldn't do until you got your confirmation email in Nov.

My specific issue was everything was submitted, but my fellow club members were getting codes at 8 weeks and even TVs delivered, while my promotion status still said “received” not “approved”.

On Feb 2nd, about 9 weeks after submission, it was changed to "approved", the agent read me a code over the phone on but it didnt work. And I *STILL* had not received the email with the code. I contacted 'T-Force' on X/Twitter, and they were very polite but stated the email did go out on the 2nd. they asked me to try the code again, sent me the product link and I realized I was putting it in the wrong part of Amazon. Now it worked immediately.

But to this day, no one knows where the email went. I went thru my folders with a fine tooth comb, I had every T-mobile email they sent, but all were about the original order and billing.

TL;DR if you ordered new internet on Black Friday and you submitted the promo code 23FIRETV, but still never got one, then you need to use social media to contact T-mobile

edit: grammar

CapitalEffYou wrote:

testaccountsocial wrote:

Brick8812 wrote:

I talked to a customer care rep and he assured me that since I bought mine online on the 29th that was the day it was considered activated. I even had him double check to make sure. Then my promotion was denied and upon calling it was escalated. Had to sit on the phone for nearly 40 mins. The customer service person transferred me to an accounts care person I think she said it was who told me I did everything right and do qualify for the promotion. Said I should get the email with the code within the next week and that she will call me to make sure I received it. Let's see what happens.

Same thing they have mentioned to me but nothing has happened even after more than a week. They were transferring to different departments and at the end they confirmed that it will not be given.

If you log into promotions.t-mobile.com and your submission says 'submitted after Nov 29th', you will be automatically denied. In those cases, going through facebook or twitter T-Mobile is a better option. Be sure to have any relevant screenshots/documentation that you participated on time. Purchasing the service was not the same as submitting the promotion, which you couldn't do until you got your confirmation email in Nov.

My specific issue was everything was submitted, but my fellow club members were getting codes at 8 weeks and even TVs delivered, while my promotion status still said “received” not “approved”.

On Feb 2nd, about 9 weeks after submission, it was changed to "approved", the agent read me a code over the phone on but it didnt work. And I *STILL* had not received the email with the code. I contacted 'T-Force' on X/Twitter, and they were very polite but stated the email did go out on the 2nd. they asked me to try the code again, sent me the product link and I realized I was putting it in the wrong part of Amazon. Now it worked immediately.

But to this day, no one knows where the email went. I went thru my folders with a fine tooth comb, I had every T-mobile email they sent, but all were about the original order and billing.

TL;DR if you ordered new internet on Black Friday and you submitted the promo code 23FIRETV, but still never got one, then you need to use social media to contact T-mobile

edit: grammar

Can you provide the social media handles you have contacted?

Today I got a phone call from the customer service lady I talked to and got an email with the code. Immediately went on Amazon and ordered the tv. Promo code worked and I should get the tv on Saturday. After reading all the posts on here I thought I was never going to resolve this ridiculous issue. Looks like someone that matters a T-Mobile must have heard about threads like this and thought better than to keep denying people something they were promised when they purchased their internet.

Brick8812 wrote:

Today I got a phone call from the customer service lady I talked to and got an email with the code. Immediately went on Amazon and ordered the tv. Promo code worked and I should get the tv on Saturday. After reading all the posts on here I thought I was never going to resolve this ridiculous issue. Looks like someone that matters a T-Mobile must have heard about threads like this and thought better than to keep denying people something they were promised when they purchased their internet.

Okay. May be I need to check with them again. Gracias.

StolenID wrote:

I ordered T-Mobile internet service, and was supposed to get an Amazon Fire TV. Not sure where to check the status?

I called the phone number on the submission page and a representative texted me the code to use at Amazon. I ordered my tv today it will be here in 2 days. As long as you are approved, you will be getting a code. If you didn't get a code, call them, they can accommodate immediately.