Forum Discussion
Dell laptop connects to gateway but no internet
Got the T-Mobile gateway today, set it up and I had my laptop connected to it using wifi, My wife's desktop is working (Ethernet cable), my Iphone 13 Promax connects no problem and I have a network switch in the second Ethernet jack that is working.
My laptop is a Dell Inspiron 17 5767 running Windows 10. Wireless adapter is a Intel dual band wireless AC 3165. Tried updating the driver for the wireless adapter already.
Also tried creating a second network set to 2.4 and 5 GHZ ( 2 separate times) and lowered the security to WPA2, no change, When I try to connect to either network I get “secure, connected no internet)
Keep in mind when I first hooked up the gateway it was working on my laptop, I closed my laptop to do something else and when I came back to my laptop I could not connect to the internet.
Tried resetting the network adapter and ran the network troubleshooter.
tried rebooting the gateway, no change.
Don’t know what to do next, read on this community about getting a USB wireless adapter that is compatible with 802.11 ax.
Thanks for any assistance
USB wireless adapter just arrived and I’m online no problem !
Bought the Asus AX100
Thanks for all the suggestions.
I came across this:
Did you try to reset the laptop network settings? You have Windows 10, and the video is Windows 11. It's the same idea.
And, here is one from iFixIt: https://www.ifixit.com/Answers/View/644431/Why+can't+I+connect+to+the+internet
I did that already, also did all the dns release, renew, windsock, etc.
today I disabled than re enabled the WiFi adapter. Rolled the driver back, no change.
weird that it worked at first but now it won’t.
Ordered a usb wireless adapter, will see what it does later when it arrives
USB wireless adapter just arrived and I’m online no problem !
Bought the Asus AX100
Thanks for all the suggestions.
