G4SE Internet Unstable as of Tuesday 1.03.19 Firmware Update Problem. Gaming and VPN Connections Dropping frequently.

ds801 wrote:

After 6 months of great service, i started having connection stability issues related to gaming and VPN connections staying stable.  Starting on Tuesday Oct 1st my connections would randomly drop.  After much conversation with tech support they sent me out a replacement G4SE router.  I installed it Oct 3rd and noted it was running an older firmware and did not have the disconnect problem.   This morning i noticed the router updated itself to and the disconnects are back.  The speeds, signal strength, all that are amazing.  I use a hard wired connection to my PC and all measurable speeds are good, like 700-900 megs down good.  BUT it drops connections randomly.  This is unnacceptable and i believe it to be the result of this latest firmware update.  Please roll back these routers to 1.03.14 or push a new fixed update ASAP.  Whatever was changed was not properly tested and is causing TONS of problems for a lot of people.  

Get a replacement for the G4AR model. I experienced the same issue and went to the store, where they replaced it with a G4AR. The problem was resolved, and it appears that the firmware differs between the two models.

Avoid getting a replacement through customer service, as they tend to send the same G4SE model, which automatically updates to firmware version 1.03.19 when connected.

However, the store will provide you with the G4AR model.