Forum Discussion

ds801's avatar
ds801
Newbie Caller
Hace 2 meses

G4SE Internet Unstable as of Tuesday 1.03.19 Firmware Update Problem. Gaming and VPN Connections Dropping frequently.

After 6 months of great service, i started having connection stability issues related to gaming and VPN connections staying stable.  Starting on Tuesday Oct 1st my connections would randomly drop.  After much conversation with tech support they sent me out a replacement G4SE router.  I installed it Oct 3rd and noted it was running an older firmware and did not have the disconnect problem.   This morning i noticed the router updated itself to 1.03.19 and the disconnects are back.  The speeds, signal strength, all that are amazing.  I use a hard wired connection to my PC and all measurable speeds are good, like 700-900 megs down good.  BUT it drops connections randomly.  This is unnacceptable and i believe it to be the result of this latest firmware update.  Please roll back these routers to 1.03.14 or push a new fixed update ASAP.  Whatever was changed was not properly tested and is causing TONS of problems for a lot of people.  

  • I'm having the same issue. no more streaming for me until its fixed. It hasn't even been a month with the device. I might just return it.

  • Cali_Cat's avatar
    Cali_Cat
    Bandwidth Buddy

    Interesting, my G4SE is still on 1.00.12

    Looks like I’m behind several versions

  • Rny71's avatar
    Rny71
    Roaming Rookie

    Started having this issue on Tuesday as well.. VPN keeps dropping G4SE 1.03.19

  • I'm having issues with my work VPN, Palo Alto Global Protect. Started dropping last week. I also am running this version of firmware. Glad to see I'm not alone but sorry to see others having issues. Work said it was my TMobile device and not on their end. 

  • ben16's avatar
    ben16
    Newbie Caller

    I’m having the same problem started Tuesday can’t even play online games because i always get discounted.