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Picard70's avatar
Picard70
Network Novice
Hace 2 años

help with the administration password

I know the administration password is on bottom but why can't I sign it from app it doesn't let me go anyfurther on the app.i used both passwords on bottom and some pin they gave me don't work either...
  • bocaboy2591's avatar
    Hace 2 años

    I'm assuming you have the Arcadyan KVD21 5G gateway. Try a factory reset of the gateway and then see if the credentials on the bottom of the gateway don't work to open the app.

    ¡Buena suerte!