How to access Expert settings on Home Internet

aggie94 wrote:

We had COX internet with speeds up to 250 meg but paying $150.00 per month. We did the t-mobile 2 week trial, each day it hit 267-340 meg and the price was only $50.00 per month so we switched. A few months later, we are almost up to 7 meg as the fastest speed. Today it was 0.26 meg. I tried to reset the device and still the same. Talk about the old bait and switch. I believe we are being purposely throttled down.

So I'm almost 100 percent certain I can prove this. I have hundreds of screen shots and videos of speed tests on my phone and computer, including while on the phone with support. While on the phone, it normally goes pretty good and might be for a few days after. But it always sinks to below. The first few months the speeds were insane. They say 80mb down but I was easily getting upward of 160mb. Then it started with the first gateway going down hard. Replaced it. Speeds never did go back up. Best I can manage is a consistent 9-26mb download an a 0.64mb upload. Went it drops lower though, it drops to 1.91mb download and below and a nice cool 0.09 upload. I'm just waiting for them (T-mobile) to do or say something really stupid (even though the tower I connect to is supposedly being upgraded for almost a year now) and then I'll make it an issue they can't run from and all I'll have to pay is $157.00 to get it started and watch the fireworks. Horrible, lying company for sure. However, if you power off and on your gateway and do a speed test while it's on 4g before it goes to 5g, you get a minimum (I do at least) of 65mb download and actually get 8.64mb upload! However they can't or more likely won't switch set the gateway to 4g and no longer sell or give out the 4g gateways even though I had to reps tell me they saw in their system that they were sitting in their warehouse. I say everyone should start the screen shotting and recording like I have (since March 2023) and maybe we can all get together later sometime for a nice bbq ;)