Forum Discussion
I'm switching from Xfinity and still have both network but my windows 11 laptop says can't use T-Mobile WiFi
I'm switching from Xfinity and still have both network but my windows 11 laptop says can't use T-Mobile WiFi when i select it and connect, try to.
Unsure what windows troubleshooting I need to do but it's odd and must be a unique issue since I've not seen it on the board.
I did a pc reset after trying a restore and it worked.
I realize I had network drives mounted via old network which may have been the problem?
It's connected to my Xfinity ac radio which has Google WiFi, ax does not seem familiar to me. The laptop is 3 maybe 4 yrs. It's original Dell warranty expired January 2021
Some wireless adapters are not supported in Linux so it might still not help us out. When I have an older laptop or desktop client that has an older wireless adapter I just buy a USB wireless adapter and upgrade the capability of the wireless connection. I find it counter productive to fight with an older technology at times. I do so when I have to but I prefer to move forward when I can. I have avoided Windows 11 on my Alienware as it works great on Windows 10 and I have seen too many odd reports about Windows 11 upgrades.
The 802.11ac is WI-FI 5 in effect. The 802.11ax is WI-FI 6. The current generation of wireless. It is supposed to be backward compatible as any wireless network standard. There are some fundamental differences between the two and how they work so that is probably part of the equation. If the laptop is only 3-4 years old I still would expect it to be 802.11ac.
I will see if it can connect to my Xfinity guest or tether to my phone tomorrow. It gives the same error for the guest network but I gave the wrong password I think. So i think it's the computer not T-Mobile, which is what most are agreeing with.
T-Mobile supports 6. But my xfin has WiFi 6 disabled.
I still suspect the problem is a driver issue with the laptop adapter. Other things work as I recall so that is the one thing that stands out. The driver OR the adapter capability. Drivers are a pain.
I did a pc reset after trying a restore and it worked.
I realize I had network drives mounted via old network which may have been the problem?
That probably was related to the behavior. Interesting but it sort of makes some sense. The OS was probably just doing what it does to try to maintain the drive mounts.
The t-mobile router doesn't work with some Dell computers. T-mobile Philippines support was clueless. So was Dell support. I solved the problem by connecting via a wifi extender.
