Forum Discussion
New 5g Gateway. Nor able to connect PC or HP printer.
I just set up, yesterday. My tv connected. My tablet connect. My voip phone connected. However...my PC and HP printer did not. I spent about 8 hours, yesterday, trying to get my PC to connect. I trie...
Very frustrating. You are not the only one who has experienced this problem. I don't know which gateway T-Mobile sent you, but I have the Arcadyan KVD21 5G and this solution may help you.
Go to the phone app and create a new network in addition to the one you're already using. Make the frequency band 2.4 MHz and the WPA version WPA/WPA2. Give it a new name (SSID) and then try and connect your HP and PC.
Make sure you are using DHCP for IP addresses. It may help to completely delete the current setups on those devices and try connecting to them after you've done that. I can only tell you that I have a large network with over 40 devices connected, and I found that the KVD21 had no problem recognizing any device and issuing it an IP.
OMG!!! Thank you so much! I just got your message, followed your directions and had both PC and printer up and running within 20 minutes. I am ecstatic. It was stressing me out to the point of headache. Thanks again!!!
