Forum Discussion
Not routing on band n41
About a month ago, my HINT stopped passing internet traffic. I checked the status and found that I was now connected on band n41 (always n71 before). I assumed they had upgraded my tower and contac...
If you get the cellular metrics from the gateway having the PCI of the cell and reporting what your gateway reports about the cellular connection might help. It sounds like they did an n71 to n41 upgrade in the area and the cell is not routing as you suspect. If you have a 5G phone on T-Mobile maybe you can get a connection to that cell and get more information about the cellular metrics. If you don't know the exact tower with the cell maybe you can find it via CellMapper.net. T-Mobile engineers should be able to determine that is going on with that tower and the cell distribution.
I suppose if this has been going on for a month maybe it is time to cut and run. Maybe push to talk with a customer satisfaction representative and get them to actually escalate the case. It sounds very frustrating. I wish you the best in getting them to resolve it.
