Not routing on band n41

If you go to the bottom of this page and under the "Support" menu select "Contact us" of course you see all the contact numbers etc… but at the bottom right of the page a chat window is there. You can get a live chat with a customer representative there and give that path a try. I did have success with that last summer as I was handed to another customer representative that was quite helpful. Maybe that will help. 

If the tower is 10 miles out, with a clear line of sight, 4G LTE should have no major issue with the reach assuming the power level of the signal is higher. The n71 with sufficient or higher power can provide coverage over a longer distance but it depends in part on the power level of the signal. When we were receiving the n71 from the tower 5.3 miles out we got fair speeds but it never pushed the max capability of the frequency. The n41 mid band millimeter frequency is commonly useful for a radius of a few miles. With any frequency the farther you are from the source the speed and performance tends to be reduced. Longer frequencies travel farther than shorter ones and get better penetration. I think it would be a bit of a stretch to expect a reasonable n41 signal 10 miles out. Maybe with a 4X4 MIMO external antenna but still need the signal to have sufficient strength to be able to improve it enough to be useful.