Forum Discussion
Printer not Connecting to Wifi
I have a wireless HP Office jet 7500 wide format all in one printer and it will not connect. HP told me that a Mac address needs to be entered into my wireless routers.
Your problem is pretty common among T-Mobile Internet users. This usually fixes the problem.
Try adding a new WiFi network specifically for the HP. Launch the T-Mobile phone app and tap the Network tab on the bottom, then the "+" button on the lower right. Create a new 2.4 GHz WiFi network with a unique name (SSID), just for your printer. Make sure the WPA type is WPA/WPA2. This is different from your main network which, by default, is WPA2/WPA3. Scroll down and make sure the Hidden switch is set to Off. Scroll down and tap Save, and your gateway will reboot with your new network.
Now, go to your printer and clear out all of the information you have entered for your printer’s setup and then recreate your wireless connection to the new network you just created.
Let us know how it goes. Good luck!
Brilliant!
I had bought two different printers that didn't work, and I blamed the printers. On the second printer I said to myself "No this can't be the printer." And then I saw your advice and followed it.
After wasting three days on that second printer I finally got it working.
Thank you so much !
