Forum Discussion
Printer not Connecting to Wifi
I have a wireless HP Office jet 7500 wide format all in one printer and it will not connect. HP told me that a Mac address needs to be entered into my wireless routers.
Your problem is pretty common among T-Mobile Internet users. This usually fixes the problem.
Try adding a new WiFi network specifically for the HP. Launch the T-Mobile phone app and tap the Network tab on the bottom, then the "+" button on the lower right. Create a new 2.4 GHz WiFi network with a unique name (SSID), just for your printer. Make sure the WPA type is WPA/WPA2. This is different from your main network which, by default, is WPA2/WPA3. Scroll down and make sure the Hidden switch is set to Off. Scroll down and tap Save, and your gateway will reboot with your new network.
Now, go to your printer and clear out all of the information you have entered for your printer’s setup and then recreate your wireless connection to the new network you just created.
Let us know how it goes. Good luck!
@Caramia the gateway supports up to five SSIDs. I recommend leaving the original, default network configuration as it comes out of the box, which is 5 GHz + 2.4 GHz & WPA2/WPA3 & AES. (Change the network name and password.) Set up a second 2.4 GHz network as described in this thread (2.4 GHz & WPA/WPA2 & TKIP/AES) for the devices that won't connect to the default network. Most of your devices will work on the default network which automatically selects the band (5 GHz or 2.4 GHz). They won't be slowed down by the existence of the second network.
