Forum Discussion
Printer shows OFFLINE and cannot print
Hello to all,
I just configured my 5G gateway for internet, and also configured the printer to that gateway. It says connection successful.
But unfortunately I cannot print. I go to my computer or to my laptop and they both say Printer Offline.
I tried creating a second network with 2.4ghz but it didn’t work.
I tried restarting everything, removing the wifi settings and putting them again, but nothing works.
What can I do? The printer is HP Officejet Pro 7740.
¡Gracias!
On the 2.4 GHz network, did you set the WPA Version to WPA/WPA2 (instead of WPA2/WPA3)? That should work.
if you have tried that, the only other idea I have right now is to use HP Smart on your computer(s) and follow the instructions.
Thanks for the answer!
I checked the version and it is WPA/WPA2, but this didn’t work.
I also tried with HP Smart but this didn’t work either.
The printer keeps showing as OFFLINE, even if it is on.
I guess I will have to eliminate the gateway.
Is there a Reset procedure for the printer?
nc1037 wrote:
Is there a Reset procedure for the printer?
I already tried that. Nothing.
One more suggestion. Can you connect the printer to the computer with a USB printer cable? While using that computer, you can print over USB. And if that computer is On, from the laptop, you should be able to print wirelessly to the printer (through the main computer.) I have a non-Wi-Fi printer, and that works for me. I did have to change a printer sharing setting in Windows.
