Forum Discussion
2.4g devices not connecting to T-Mobile Home Network
Recently I set-up a T-Mobile 5G Home Internet and am discovering that not all my devices can connect. My Shark IQ Robot vacuum is one device that will not connect to 5G, it says it can only connect t...
Yall are making this WAY harder than it has to be.
1. Open the T-mobile Internet app
2. Go to the Network tab at the bottom
3. Click on the "+" sign to add a network
4. Add in the information for a 2nd network and change the frequency band to 2.4 GHz.
Done. Easy. Now you have 2 networks and 1 is 2.4 only. I had to figure this out myself as this thread was trash.
NanaNise wrote:Recently I set-up a T-Mobile 5G Home Internet and am discovering that not all my devices can connect. My Shark IQ Robot vacuum is one device that will not connect to 5G, it says it can only connect to 2.4G. Does anyone have an idea how I can get this to work?
andrewborstein wrote:I just wanted to echo what @Feahp00 said - choosing 2.4Ghz alone may not be enough to connect to older devices. I also needed to choose WPA/WPA2 for the password settings in order to connect the devices to the new 2.4Ghz network.
I am so grateful to you and @Katiejo123 ! I have been so annoyed with this for months. I was looking to buy a new vacuum because it seemed stupid to have one that I can't control with my app or Alexa as intended! Thank you!!!
