Amazon Fire Television

I like many others were approved for the tv "good news! Your submission has been approved. We will be sending your reward soon." Nope nothing. Called first time last week, was on the phone for over an hour, a code was sent to me that day but was expired. I was told it would be escalated and I would receive a call back in 48 hours. No call back. Called today and was on the phone for over an hour again. As soon as I mentioned fraud, the agent automatically offered $139 credit to which I laughed. While on hold I had messaged the T-mobile business chat on Facebook with the issues I had. Within 5 minutes I had a message and resolution, an account credit that was equal to the tv value. Why was I on the phone for over 2 hours between 8 different people when the online agent could offer a solution within minutes? While I didn't get the tv, I shouldn't have to pay my bill for a few months. It's a win but was way more hassle than it should have been. Do better T-mobile!