G4SE Internet Unstable as of Tuesday 1.03.19 Firmware Update Problem. Gaming and VPN Connections Dropping frequently.

I'm only a month into this service and it was going fine.  About a week or so ago, I started having major network issues while gaming and other issues of packet loss while doing my telecommuter job.  I had been able to play multiplayer online games without issue during my first few weeks of service and no issues with my workday.  I am running the firmware version in question-1.03.19.

For the experienced customers here, what can I do to help influence whatever will fix this?  Who do I contact where the feedback won't go straight into the trash can?  This will most certainly be a deal breaker for me if this isn't fixed soon.  I'll go back to Spectrum (ugh!) and just suck up the higher price.