Forum Discussion
How do I connect a Netgear Nighthawk wifi range extender to the T-Mobile internet gateway
I have a Netgear Nighthawk EX7500 and can't get it to recognize the new internet gateway. Neither Netgear (3hours on the phone over 2 calls) or T-Mobile(2hours on the phone). The router/modem light o...
trexbc wrote:I can connect the AX1800 range extender to the 2.4G connection to TMobile but it will not see the 5G connection. I've tried resetting the Netgear extender but it still doesn't see the 5G connection.
Was the box that combines the 2.4G and 5G (in the setup process) network's checked or unchecked? Make sure that it's unchecked. If you did everything else (including the hard one minute reset and still have no luck try it with a 5G compatible laptop instead of a mobile device (if possible). If still no luck all I can suggest would be to call Netgear Tech Support as there are fixes/suggestions that they can do for you from their end. Good luck my friend.
