Forum Discussion
Ring doorbell and T-mobile home internet
Hi everyone. I wanted to share an issue present with Ring video doorbells and T-mobile home internet. I had a ring doorbell 3 that was constantly trying to update and failing, so much that ring sent ...
Just spent an hour on the phone with tmobile and ring customer service finally got the ring door bell working on our new Tmobile wireless internet.
We had already up the second 2.4 ghz gateway multiple times but the ring app could not detect the network. Tried entering a "hidden network" manually, it would always get stuck at 95%.
Called tmobile tech, no help - but transfered me to a higher level specialist tech. Specialist tech called in a Ring tech . The Ring tech had me reboot the router and turn off breakers and disconnect the wires to the ring door bell to properly reboot the ring. From there the new 2.4 gateway steps and set up did work.
My advice- set up your 2.4 gateway, then disconnect doorbell from power for 1 minute. If no luck call the tech hotline, ask for the higher level tech and ask them to rope in the Ring tech. It was a thing, but finally done.
