Forum Discussion
T-mobile -- White mesh -- can't get it to pair -- have tried everything!
No matter what I try I cannot get the white mesh disks to pair. I have spent hours on the phone with support...I have reset factory reset my gateway, the mesh several times...and all it does is blin...
Troubleshooting suggestions - start upstream and work your way down.
Does the gateway work by itself? (Can any of your devices connect to it?)
If it doesn’t, that’s the problem.
If it does, have you tried pairing the mesh units very close to the gateway? After they pair, move them. If they still won't pair, you could try something different, such as connecting your old Wi-Fi router to the gateway with an Ethernet cable. See how far that signal reaches, and if necessary, add extenders to make your own "mesh" network.
Tried it all. Powered off, factory reset mesh, ethernet, proximity
and more, at least 3x each. After a few hours and some tech help finally figured out how to fix 2 problems actually.
I was about to hang up with tech support when I recalled how my daughter's tablet would not connect to the main router even though it worked fine for everything else. I learned it was not 5g compatible. I asked the tech to help me set up. 2.4ghz line for that.
Here is the fix that worked for both.
Using the tLife app, I created a second network. To do this I selected the home button on Tlife. Then on the overview page I selected +add network, then give your new wifi network a name (I used the same name but added 24 to it) I used the same password, then change the frequency band to 2.4ghz, then change the wpa version to wpa/wpa2, keep the encryption mode the same and hit save. The moment I did this, it says it takes 90 seconds to work, but my mesh extender finally stopped blinking white, turned red, and then green.
Now everything works. The extender, the old tablets. We are happy. The whole thing takes 5 minutes to try. You spent longer reading this probably. Good luck.
