Forum Discussion
t-mobile 5g fails to connect hp envy 5530 printer
Cannot connect T-mobile 5g gateway to hp envy 5530.
Diagnostic/settings/No Filtering/FAIL.
Solution: Add printer MAC address to list of permitted devices for router. How do I do that???
pixrev wrote:
Followed T-Mobile's instructions to the "-T-". Nothing. HP 5530 won't even connect when linked with USB cord. Printer was made in 2013. I've read that it's one of a couple printers that just won't connect. Thanks a bunch for your help and suggestions. If you come up with any other ideas, I'll gladly give 'em a try!
What is often not mentioned, that in addition to separating or creating the 2.4GHz band, usually the encryption or transmission protocol may also need to be changed.
The following threads may help, but usually changing the encryption from "WPA2/WPA3" to "WPA/WPA2" may work. Sometimes the transmission mode may also need to be changed from ax/ac to b/g/n, but that option appears not to be available on the newer gateways.
https://community.t-mobile.com/gateways-and-devices-37/hp-office-jet-printer-not-connecting-38378
https://community.t-mobile.com/other-devices-11/printer-50714
Are you trying to connect it to 5G, from what I read you need to connect using the 2.4G network.
I know it should be connected to 2.4G network but from what I've read elsewhere, aren't both 5G and 2.4G available at the same time? How do I tell it to connect to 2.4G?
Followed T-Mobile's instructions to the "-T-". Nothing. HP 5530 won't even connect when linked with USB cord. Printer was made in 2013. I've read that it's one of a couple printers that just won't connect. Thanks a bunch for your help and suggestions. If you come up with any other ideas, I'll gladly give 'em a try!
pixrev wrote:
Followed T-Mobile's instructions to the "-T-". Nothing. HP 5530 won't even connect when linked with USB cord. Printer was made in 2013. I've read that it's one of a couple printers that just won't connect. Thanks a bunch for your help and suggestions. If you come up with any other ideas, I'll gladly give 'em a try!
What is often not mentioned, that in addition to separating or creating the 2.4GHz band, usually the encryption or transmission protocol may also need to be changed.
The following threads may help, but usually changing the encryption from "WPA2/WPA3" to "WPA/WPA2" may work. Sometimes the transmission mode may also need to be changed from ax/ac to b/g/n, but that option appears not to be available on the newer gateways.
https://community.t-mobile.com/gateways-and-devices-37/hp-office-jet-printer-not-connecting-38378
https://community.t-mobile.com/other-devices-11/printer-50714Thanks to all of you who offered solutions to my printer/t-Mobile connection problem. I've tried all of them - some several times and it just won't work. The printer report always tells me to disable the MAC address. Can't do it on the printer. Can't do it on the gateway. Passes on everything else. This HP 5530 is 10 years old. I'll be heading to Staples tomorrow to get a replacement for it. Nuevamente, gracias.
it’s crazy these same issues keep coming up, I can’t believe people don’t do any research.
I am now having this issue ....did anyone figure out how to get this to work for the hp envy 5530? I am able to print via wireless but cannot scan to email or us web services.
arspe wrote:
it’s crazy these same issues keep coming up, I can’t believe people don’t do any research.
DI'd you figure it out?
