Forum Discussion
t-mobile access point (white disk)
I just upgraded to home internet plus, and when I go to try adding an access point it does show the option but it makes it so that I can’t click on it and set it up, help.
I had same issue where T-Life app won't allow me to "add new access point". It turns out you don't need to add it manually in the app. Here's what I did.
- Plug access point device to power and connect to modem using ethernet cable.
- The device will show a blinking white light, implying an internal firmware update. Wait for it to finish.
- wait until the access point device is showing a steady green light, which implies the pairing is complete.
- now you can move the access point device to any preferred location. And it should work after light turns green.
tried the reset Ttorres mentions, got disk to go red, blink white once, connected the ethernet cable and it just stays solid white, never goes to green and still not showing connected on app. Spent 1.5hrs on phone with tech support (LOL) and got nowhere, it was if they didn’t know what “mesh” or “access point” even was.
Any other suggestions?
