Forum Discussion
t-mobile access point (white disk)
I just upgraded to home internet plus, and when I go to try adding an access point it does show the option but it makes it so that I can’t click on it and set it up, help.
I had same issue where T-Life app won't allow me to "add new access point". It turns out you don't need to add it manually in the app. Here's what I did.
- Plug access point device to power and connect to modem using ethernet cable.
- The device will show a blinking white light, implying an internal firmware update. Wait for it to finish.
- wait until the access point device is showing a steady green light, which implies the pairing is complete.
- now you can move the access point device to any preferred location. And it should work after light turns green.
Mine worked for three weeks. Afterwards it stayed / turned to solid white. T-Mobile support figured out that the "Plus" was not on my account and added the service back in. Now I am still not able to connect. A solid white light. No flashing. When I try to reset I do not get a red light. It stays white. It worked awesome for about 3 weeks.
