t-mobile internet service

I had the exact same problem.

Over time, it got worse and worse.  Then sometimes, it would get better and not reboot for quite some time.

Then, one day, it shut off completely.  When that happened, I would typically unplug and plug back in the power supply.  However, sometimes I'd have to do that a LOT before I could get it to come back on.

Finally, one day it cut off and would NOT come back on.  I ended up going without Internet for a several weeks waiting for them to get a new device shipped to me.

Originally, a new home router was shipped, but it did NOT come with the power supply.  Since it was the same model that I was using, I plugged in my power supply.  As you may have guessed, it didn't come on either.

I called back Support and explained that I was having a power supply issue.  It took forever but they finally got a power supply to me.  I plugged back in my original home Internet router and everything came up fine.  I packaged up the "new" router they shipped me and sent it back to T-Mobile.

It’s sad to think that I spent weeks without Internet because they would ship a power supply when I originally had problems.

However, it's been working for months and months again without a hiccup.  I'm still using my original home Internet router that T-Mobile shipped me.  

Since you are experiencing the occasional reboot, which I originally thought was normal, I’d recommend having T-Mobile start the process for sending you a new power supply immediately - don’t wait until it fails.

Overall, I'm happy with the T-Mobile Home Internet service.  The power supply wasn't really their fault and I use the shix out of it with two TVs streaming, 2x laptops, desktops, mobile devices, and more.  I very rarely have any issues with "buffering" and never encounter any overages.  Verizon's cellular service charges TOO MUCH and they burn you a new one with overages.

I recommend T-Mobile's Home Internet service to anyone.  I begin by recommending that the next time someone visits their house and happens to be using a T-Mobile phone, ask them to use it and perform a speed test.  If you get back a decent result over 30Mbs, then I highly recommend getting the T-Mobile Home Internet which is unlimited and will perform even better than a standard cell phone.

I wish you and yours the very best that life has to offer!

Your friend in VA,

Paul L.